Yet more families turn to YHC following alleged illness outbreak at Protur Safari Park, Spain

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Yet more families turn to YHC following alleged illness outbreak at Protur Safari Park, Spain

More and more package holidaymakers have turned to the travel law experts at YHC after their hard-earned holidays were reported ruined by an outbreak of hand, foot and mouth disease.

YourHolidayClaims have now received instructions from over 20 holidaymakers alleging to have fallen ill with illness symptoms such as fever, blisters and sore throats at the four-star Sa Coma resort.

Speaking to our claims experts, mother Joanne Knocker describes how her 2-year-old daughter Maddie McCloskey fell ill days into their first family holiday in September 2017 at Protur Safari Park.

“She had a fever, rash, mouth ulcers and blisters,” Joanne states adding that “some of her skin is still peeling and she may be left with scars on her face.”

The concerned mother remains angry that Thomson allowed her family to travel to the resort given the alleged illness outbreak and claims that staff were “clearly not” enforcing any enhanced cleaning methods.

“I feel Thomson should have informed us at time of booking that this virus was in the hotel,” she comments.

“There were times wed go to sit at a table and it was not clean, the same goes for the highchairs. I dont even think these were wiped down not to mention any disinfectant being used. For such a large/busy hotel especially with reported cases of this virus, the staff should be on top of it.”

Joanne further claims that the scale of the outbreak may not be fully known as “so many cases were not being reported as people were afraid to miss their flights home.”

The Farrington family also travelled to the popular resort in the summer season and they too agree that information regarding the illness was not forthcoming.

Father Stephen Farrington claims his family were not provided with an information sheet on the disease and that notices regarding the disease were not prominent.

When his one-year-old daughter, Sophie fell ill during their stay with symptoms such as a high temperature, stomach cramps and blisters in the throat, hands and from the waist down, the family visited the doctor in resort where they received a diagnosis of hand, foot and mouth disease and were provided with a throat spray and painkillers.

Once back in the UK, Sophie continued to suffer from the effects of the disease and the Farringtons resolved to join the group action for holiday illness in Sa Coma.

Danielle Burnie, Litigation Executive at YourHolidayClaims who is handling the group action said: “I am both disappointed and concerned to learn of the McCloskey and Farrington familys experiences at Protur Safari Park.

“Here, at YHC, we have received a considerable amount of enquiries for both this resort and its sister property dating back a number of months now. Our clients allege to have witnessed numerous hygiene failings during their stays and I sincerely hope that the tour operators and hotel work together in order to address the concerns raised.

“If you or your family have been unfortunate enough to contract hand, foot and mouth disease on holiday, I would always advise that you seek medical attention and report your symptoms to your tour operator. Even if you have returned from holiday, a check up with your GP could help to diagnose your illness and suggest possible treatment options. For further advice on what steps to take following illness on holiday, click here.”

Sun, sea and sick on holiday?

To find out if you too could be eligible to make a no win no fee claim for compensation following hand, foot and mouth disease abroad, contact YHC today.

Call 0330 100 2851 and speak to a dedicated claims expert.

Or, if you dont have time to talk right now, complete our simple contact form online and well be in touch as soon as possible.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Yet more families turn to YHC following alleged illness outbreak at Protur Safari Park, Spain
Jennifer Hodges