What is going on at the Grand Azure, Sharm el Sheikh?

Holidaymakers who are due to visit the Grand Azure in Sharm el Sheikh have taken to social media to express their displeasure at the lack of information which is being provided by tour operators.

The hotel which is promoted by Thomson and First Choice amongst others appears to be at the centre of a mystery.

Guests who are at the hotel at the moment have also taken to Twitter to express their concerns, and have contacted the First Choice Cares page.

Stephen Miller said “After 11 horrendous days at grand azure hotel thank you Jaz Mirabel for giving us a brilliant last 3 days.”

Claire Lewis asked “@FCHolidayDeals whats going on with the grand azure in sharm.”

She later added: “@crystalnails2 @FirstChoiceUK holidays getting moved accommodation 24 hours before due to travelling.”

Another Twitter user, Crystal Nails, was displeased with the service provided and tweeted: “@FirstChoiceUK disgusting behaviour over peoples holidays to Grand Azure in Sharm #needssorting.”

Adding “@clairecowchops @FirstChoiceUK @TUI_com @ThomsonHolidays @brendagriffiths not very professional people are waiting for answers!”

The response from First Choice Cares in both instances was “Ill ask one of my colleagues to check this in the morning. Thanks for your patience.”

Reviews on TripAdvisor suggested that there could be an issue or issues at the hotel with recent reviews range from poor to average. They contained complaints concerning the “cleanliness of the pools and surroundings.”

John M, a TripAdvisor reviewer wrote “the pools were disgusting; we had to wear our soft shoes to stop us from sliding in and out of the water.” He went on to say “At the end of the day Thomson/First Choice have a god dam cheek allowing people to pay good money for this so called 4 star hotel when it is clearly not.”

Others have also commented on the pool advising it was “SLIMY AND GREEN, BROWN?”

Sickness would also appear to be a problem. A reviewer from Barnsley posted a review saying that they fell ill whilst at the hotel and suffered “sickness and diarrhoea” and they had to visit the local pharmacy for medication. They commented on the food as being “very average and in the end sickening.”

It would appear that the tour operators are now taking action as current Tweets include:

Claire Lewis: “a statement has finally been made. Due to the hotels feedback the hotel has been removed.”

Crystal Nails: “@clairecowchops @FCHolidayCares oh dear why do they not just tell people this instead of covering it up?”

“@clairecowchops @FCHolidayCares Have now seen the statement they need to tell the hotel why they have been dropped.”

Existing customers have been given a statement advising that guests are no longer being sent to the Grand Azure but on some websites the hotel is still live.

Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: “The whole episode appears to be rather odd. Hopefully tour operators will now ensure that those currently at the Grand Azure and those due to travel to the hotel are kept fully informed about the situation.”

“If anyone has fallen ill or suffered an injury at this hotel they should contact Your Holiday Claims for expert advice on the potential merits of making a claim.”

Contact us

If you have been affected by the recent outbreak of illness at the Grand Azure in Sharm el Sheikh, our team of highly qualified, experienced holiday illness experts are here to offer advice and to help you to make a claim for compensation.

For more information, please call our helpline on 0330 100 2851 to speak directly to a member of our team today.

Alternatively, if you would like to arrange a call-back request, please complete the online contact form on our website and we will be in touch with you as soon as possible.

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