“The most terrible experience any of us ever had on resort” is how the newly-wed couple from Canada described their stay, after their large group of family and friends were struck down with food poisoning.
On Tripadvisor, the guest said: “Three quarters of our group ended up very sick with extreme diarrhoea, vomiting, loss of appetite, fatigue, food poisoning etc. due to the large amounts of sodium, MSG and fillers used in their food.
“They do not sanitize or clean their table tops, cutlery, food stations, glasses’ or otherwise, well from what we’d seen, so we feel this added to the cause of the large amount of us being sick.”
Amidst people being struck down with illness, one of the wedding guests was also involved in an accident within the hotel grounds, resulting in a broken arm.
The lady added: “A member of our group broke their arm one evening due to a transition in the flooring from the main area into the lounge area. It was not lit, not marked and went from a black mat to black tile, so made it easy for several guests to trip fall.
“Unfortunately for our group member, they broke their arms as a result.
“Not one staff member came over to see if she was ok or to follow up with her the next day to check on her”.
Anne Thomson, Head of Travel Law at Your Holiday Claims, comments: “I am very disappointed to hear that such a special occasion was spoilt as a result of so many in the party being unwell during their stay at the IFA Villas Bavaro Resort & Spa.
“The team and I urge anyone who has been ill during their stay here, or been involved in an accident within the resort to contact us, as they may be entitled compensation. I understand that tour operator, Thomas Cook, features the hotel here in the UK.”
Know your rights to claim
In the UK, the ‘Package Travel etc Regulations 1992’ allow British holidaymakers to claim compensation from their tour operator for illness suffered abroad if the illness was caused as a result of fault on the part of the holiday hotel.
If you have been unfortunate to have had your holiday spoilt or ruined during your stay at the IFA Villas Bavaro Resort & Spa, our team of highly qualified, experienced holiday illness solicitors will help you successfully claim the compensation you may be entitled to – on a no win, no fee basis.
Start your claim today
For more information and to find out how much your claim may be worth, contact us today on 0330 100 2851 and speak directly to a holiday illness solicitor. Alternatively, if you would like to arrange a call-back, simply complete the online contact form on our website and we will be in touch with you as soon as possible.