Wedding party struck down with “food poisoning” at IFA Villas Bavaro Resort & Spa

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“The most terrible experience any of us ever had on resort” is how the newly-wed couple from Canada described their stay, after their large group of family and friends were struck down with food poisoning.

On Tripadvisor, the guest said: “Three quarters of our group ended up very sick with extreme diarrhoea, vomiting, loss of appetite, fatigue, food poisoning etc. due to the large amounts of sodium, MSG and fillers used in their food.

“They do not sanitize or clean their table tops, cutlery, food stations, glasses or otherwise, well from what wed seen, so we feel this added to the cause of the large amount of us being sick.”

Amidst people being struck down with illness, one of the wedding guests was also involved in an accident within the hotel grounds, resulting in a broken arm.

The lady added: “A member of our group broke their arm one evening due to a transition in the flooring from the main area into the lounge area. It was not lit, not marked and went from a black mat to black tile, so made it easy for several guests to trip fall.

“Unfortunately for our group member, they broke their arms as a result.

“Not one staff member came over to see if she was ok or to follow up with her the next day to check on her”.

Anne Thomson, Head of Travel Law at Your Holiday Claims, comments: “I am very disappointed to hear that such a special occasion was spoilt as a result of so many in the party being unwell during their stay at the IFA Villas Bavaro Resort & Spa.

“The team and I urge anyone who has been ill during their stay here, or been involved in an accident within the resort to contact us, as they may be entitled compensation.  I understand that tour operator, Thomas Cook, features the hotel here in the UK.”

Know your rights to claim

In the UK, the Package Travel etc Regulations 1992 allow British holidaymakers to claim compensation from their tour operator for illness suffered abroad if the illness was caused as a result of fault on the part of the holiday hotel.

If you have been unfortunate to have had your holiday spoilt or ruined during your stay at the IFA Villas Bavaro Resort & Spa, our team of highly qualified, experienced holiday illness solicitors will help you successfully claim the compensation you may be entitled to – on a no win, no fee basis.

Start your claim today

For more information and to find out how much your claim may be worth, contact us today on 0330 100 2851 and speak directly to a holiday illness solicitor. Alternatively, if you would like to arrange a call-back, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Wedding party struck down with “food poisoning” at IFA Villas Bavaro Resort & Spa