WARNING! Guests claim “This place gave us Cholera” after stay at the ClubHotel Riu Bambu

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We are sorry to read more reports of illness, almost two months after we wrote our last article on the ClubHotel Riu Bambu.

This is the same hotel where our legal experts helped a West Midlands holidaymaker receive £2,135 in compensation after he contracted salmonellosis at the resort.

Reports on TripAdvisor say “please do not book this resort.”

Holidaymakers appear not to be impressed with standards at the ClubHotel Riu Bambu and have said “Thomson this does not measure up.”

It is not only standards of cleanliness which have come under fire, amongst complaints it was noted that the drinks dispensers were broken, crockery was chipped and dirty, alcohol was watered down and after the sprinkler system was used there was a smell of faeces.

However, the major concern appears to be with the food. Guests have said it was “inedible” and that they have suffered from food poisoning.

One couple said the food was “awful, stale, old and rotten.” After consuming food and drink in the hotel they became severely ill with the gentleman involved suffering for four days and his wife for 10 days. She also suffered significant weight loss. They sought hospital treatment and both were diagnosed as suffering from Cholera.

Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: “It is disappointing to see that we reported on this hotel just two months ago and yet holiday makers are still having their holidays ruined. It would appear that both Thomson and the hotelier have failed to adequately address the on-going issues.”

“Cholera is a bacterial infection and can be contracted after consuming contaminated water or food which may have come into contact with contaminated water. Symptoms are diarrhoea, sickness and stomach cramps and without treatment it can be fatal.”

“It is vital that detailed investigations take place to identify the root cause of the outbreak and to ensure that it is dealt with. Holiday makers should not be exposed to any illness, never mind such a serious illness as Cholera.”

If you are you at the ClubHotel Riu Bambu and suffering illness:

  • Seek prompt medical attention, and ensure that you receive a copy of your medical record.
  • Keep receipts for anything you purchase in relation to your illness.
  • Report the issue to the representative and the hotel and take a copy of your complaint.
  • If possible take photographic evidence to support your claims, showing any health and safety concerns.

If you have returned and are still suffering illness:

  • Book an appointment to see your GP and provide a stool sample if asked to do so.
  • Seek legal advice from one of our holiday illness experts.
  • Do not accept any compensation offered by your tour operator. They often undervalue claims and if you attempt to deal with them directly, you may accept a woefully inadequate offer.

Why choose us?

Only by seeking independent legal advice can you rest assured that you receive the appropriate amount of compensation that you may be entitled to. Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers receive compensation after they have been ill on holiday. You can be confident that by choosing Your Holiday Claims, you will receive a first-class service. We are one of the UKs leading holiday claims specialists and we are committed to obtaining the best possible outcome for your claim.

Claim the compensation you may be entitled to – start your claim today

If you have been affected by the outbreak of illness at the ClubHotel Riu Bambu, call our helpline today on 0330 100 2851

If you’d like more information on making a claim for cholera on holiday, you can visit our cholera compensation claims page.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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WARNING! Guests claim “This place gave us Cholera” after stay at the ClubHotel Riu Bambu