The travel law team at YourHolidayClaims are reading into worrying reports of ruined family stays at Grand Canarias ClubHotel RIU Vistamar, following the outbreak of a sickness ‘bug’ at the 4-star resort.
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Holidaymakers disclose details on the ClubHotel RIU Vistamar ‘bug’
- Multiple guests require medical attention following falling ill at Spanish hotel
- Afflicted holidaymakers forced to suffer from symptoms such as diarrhoea and vomiting
- Hotels handling of the outbreak ordeal heavily criticised by frustrated guests
The YHC team are investigating reports made by recently returning holidaymakers who have visited the ClubHotel RIU Vistamar, that suggest there has been some sort of illness outbreak within the hotel.
Recently posted reviews on the website TripAdvisor show that holidaymakers have been left disappointed with their visit at the Spanish resort, after having their stay marred by illness.
One holidaymaker revealed:
“Watch out for a vomiting & diarrhoea bug”
“My daughter [who’s] 13 went down with a violent tummy bug and was sick quite a few times along with diarrhoea which still hasn’t gone fully 2 days after coming home.
“Our Swedish friends have just text us to say their daughter has gone down with it tonight.
“Speaking to another guest [and] his wife was laid up with it”.
Unfortunately, it appears that even more holidaymakers have been struck with this illness ‘bug’, as another guest claimed:
“[My husband] became very sick with vomiting and diarrhoea to the point where he was not able to hold down water”
“By reading past reviews it is an ongoing issue in this hotel”.
Additional reports convey that guests have also raised concerns regarding the hotel’s handling of the illness, with one holidaymaker stating that “Thomson and RIU are shrugging it off”.
Our Head of Travel Laws’ thoughts
“I am saddened to read that hard-earned family holidays have been ruined by illness at this resort, and my sympathy goes out to all those who have been affected.
“Within busy all-inclusive resorts sickness can spread incredibly quickly and I fear that more holidaymakers may have fallen ill whilst at this resort.
“I urge anyone who has been unfortunate enough to fall ill on holiday as a result of poor hygienic practices at their hotel to come forward and contact the team at YourHolidayClaims.
Head of Travel Law at Your Holiday Claims