Bed bugs & poor hygiene halt holidays as illness outbreaks reported at Mexicos Sandos Caracol Eco Resort

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Bed bugs & poor hygiene halt holidays as illness outbreaks reported at Mexicos Sandos Caracol Eco Resort

The YourHolidayClaims legal team are currently in contact with a frustrated holidaymaker, whose recent stay at the Sandos Caracol Eco Resort was plagued by an unwelcome infestation of bed bugs during his visit.

If sickness or bed bugs have devastated what was supposed to be your dream holiday, you could be legally entitled to bring a claim against your tour operator here in the U.K.

To find out how much holiday illness compensation you could claim, call us now on 0330 100 2851.

Or, you can simply provide us with a few details on your holiday to start your claim online.

Unhappy holidaymakers critical of Sandos Caracol Eco Resort following their stay

  • Mexican resort reported to be riddled with bed bugs
  • Other unhygienic concerns raised by holidaymakers such as poor pool hygiene
  • Claims that guests of the resort including young children are falling “very” ill at the hotel

Industry leaders YourHolidayClaims have recently been in touch with a British holidaymaker who is seeking expert legal advice after bed bugs devastated his stay at the five-star Mexican resort.

This afflicted guest suggested that many other holidaymakers also had issues with the hotels standards during their stay, and it appears they may have been correct in doing so as one former guest on the website TripAdvisor has claimed:

“[My 4-year old son] got extremely sick”, after they used the resorts pool.

“[We] spent 4 days nursing our son back to normal and the staff could not care less”.

Another dismayed holidaymaker also posted:

“The main pool is just, to put it bluntly, vile!

“As a family we love the pool and usually spend a big portion of our holiday there. It was filthy! Upon arrival it was murky, full of rubbish, hair and debris. We were really disappointed”.

Holiday illness solicitors disappointed

“Poor hygiene is always cause for concern, and I find the reports of unclean swimming pools particularly worrisome as poor pool hygiene can quickly turn swimming pools into breeding grounds for many harmful bacteria.

“We have previously reported on outbreaks of salmonella and Cyclospora at this hotel, and have also previously helped ill-stricken holidaymakers staying in Mexico receive the compensation that they deserve.

“I strongly urge anyone who has fallen ill during their package holiday within the last three years to contact either myself or the dedicated team at Your Holiday Claims for advice on whether they may be entitled to make a claim.

“Our dedicated helpline remains open on 0330 100 2851.

Or if youre unable to speak on the phone you can always make your holiday illness claim online.

Anne Thomson
Head of Travel Law at Your Holiday Claims

Other illness outbreak articles on Mexican resorts


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Bed bugs & poor hygiene halt holidays as illness outbreaks reported at Mexicos Sandos Caracol Eco Resort