The “Hotel from Hell” – sickness bugs strike at Steigenberger Aqua Magic

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At Your Holiday Claims we are currently receiving numerous enquiries from British holidaymakers who have fallen ill on holiday at the Steigenberger Aqua Magic in Hurghada, Egypt.

Visitors reported suffering symptoms including sickness and diarrhoea during their stay and witnessing excrement in the hotels swimming pools. Others have reported being served undercooked food within restaurants.

Holidaymakers have commented on their experiences at the Steigenberger Aqua Magic through the hotel review website TripAdvisor.

One hotel guest commented: “The second day of our holiday I was the first member of the family to fall ill with a very upset stomach.

“Over the next few days every single member of our party of seven fell ill. We purchased medication several times from the hotel chemist.

“This medication was useless. During the second week three members of the family were taken to hospital, kept there all day on a drip, one even kept in overnight.

“We saw a foam like scum floating on the top of the Lazy River, it was truly disgusting. Thus proving what we suspected, these pools were never cleaned, apart from a pool attendant walking around occasionally with a net.

“The area around the pools and sunbeds were never cleaned, they were dirty all the time we were there. The toilet in reception was smelly and dirty, one even had excrement on the wall.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented on the outbreaks: “The continuing reports of illness at the Steigenberger Aqua Magic are worrying.

“Holidaymakers have contacted us informing us of their concerns with the food and hygiene standards at the hotel. A number of those we have spoken to have had their holidays ruined after suffering symptoms including sickness and diarrhoea.

“It is our sincere hope that the tour operators and hotel management will investigate the current standards of food and hygiene at the Steigenberger Aqua Magic in order to protect the health of all holidaymakers.

“If anyone has had their holiday ruined after falling ill at this hotel, they can contact Your Holiday Claims for advice on all aspects of their claim.”

Contact Your Holiday Claims today

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They have the background knowledge and expertise to help you make a successful claim for compensation.

We are on hand to offer any advice and guidance that you may need and will ensure that you can make a hassle free claim.

To receive a free, no obligation initial consultation, call today on 0330 100 2851 or simply complete the online contact form below for a quick call-back.



Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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The “Hotel from Hell” – sickness bugs strike at Steigenberger Aqua Magic
Shaun Starr