The newly opened Royalton Riviera Hotel, Cancun, leaves holidaymakers suffering alleged E.coli

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Here at Your Holiday Claims, we have received an enquiry from a holidaymaker who suffered from an alleged case of food poisoning at Royalton Riviera Cancun in Mexico.

The British holidaymaker, who stayed at the resort with a party of 6, reported the whole group became sick following their stay and doctors have advised that E.Coli could be the cause.

Several other guests of the hotel are currently reporting exceptionally poor hygiene and maintenance standards at the newly opened First Choice Premier hotel.

A recent holidaymaker posted on TripAdvisor: “This was supposed to be a long 10 day family vacation. Instead it was a nightmare.

“The pool was dangerous, sloping falling apart and the material used caused numerous accidents.

“The buffet smelled so bad it was hard to eat. We ordered room service to get away from the smell. The entire place had a horrible smell, that we later found out was sewage.”

The five star hotel, a part of Royalton Luxury Resorts, promises “as an all new hotel, you can expect a pristine pool and a modern dining scene”.

However recent guests are raising complaints that “swimming pools are missing tiles” and “the food is the exact same, every single day”.

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “The current reports of illness and poor hygiene at Royalton Rivera Cancun are very concerning.

“Contamination of swimming pools and restaurants can very quickly lead to widespread illness and ruin hard-earned holidays.

“We would strongly encourage anyone affected to seek expert legal advice on whether they could make a no win, no fee claim for compensation.

Has illness ruined your holiday at Royalton Riviera Cancun?

The team at Your Holiday Claims has over 50 years combined experience in successfully recovering holiday illness compensation for British holidaymakers and is here to help.

For a free, no obligation consultation and to find out what your claim may be worth, call us on 0330 100 2851, or simply complete our online contact form and we will be in touch as soon as possible.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
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Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
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The newly opened Royalton Riviera Hotel, Cancun, leaves holidaymakers suffering alleged E.coli