Your Holiday Claims helps British Journalist to receive compensation payout

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Your Holiday Claims helps British Journalist to receive compensation payout

We have helped a holidaymaker claim £1,750 in compensation after their holiday to Tunisia was ruined by illness at the Hotel Nesrine.

Amanda Crawford, 25, from Scotland, was on holiday at the resort in Hammamet to celebrate her graduation, but she said food was often cold or lukewarm, sometimes reheated and that there were problems with flies.

She said: “On Monday morning I went to get breakfast, flies were everywhere, at all stages of browsing inside the dining room and awaiting fresh cooked omelettes and pancakes outside.

“I had more than ten flies on my legs. It was quite off putting to say the least, particularly when they were surrounding tables and food on the buffet inside also.

“I got breakfast on my own and left it on a table to get juice, when I came back there were two flies on my egg. I quickly wrapped the pancake in a napkin and went to my room.

“On Wednesday night my partner at the time and I drank at the hotel until 11pm and were speaking to other tourists who were having terrible diarrhoea. Some were on their second week on holiday and had been ill for more than a week. Someone else that we met there had also been very ill with sickness and diarrhoea on Wednesday and Thursday.

“We went back to the room and from nowhere I had severe diarrhoea. On Thursday I experienced severe cramps and sweats and dizziness”.

Widespread illness reported by guests at the Hotel Nesrine

After speaking to other guests at the resort it became clear to Miss Crawford that there was a widespread problem with illness before she arrived.

She said: “From speaking to people, I could build a pattern . I then became more concerned about infection control, hygiene and cleanliness at the hotel and among staff.

“I noticed that drinks during the day were given out in reusable plastic cups, this may be a cause of spreading infection and obviously flies are a concern. Also, unsure if salad was washed with local water, but this should be addressed if this is the case”.

Miss Crawford, a journalist, stuck to eating bread and rice until her symptoms subsided and she felt little better before flying home, although she was still suffering from diarrhoea.

When she got home she found that her illness flared back up and she was again left violently shaking, nearly sick and had severe diarrhoea.

Miss Crawford had to take yet another week off work to recover. As a result of her illness she noticed a change to her everyday health for some time.

Although tests at her GP showed no signs of infection in the days following her return from Tunisia, her former partner was diagnosed with Salmonella D.

Miss Crawford said: “I am sure that I had the same illness as my partner but I hadnt taken tablets to suppress my symptoms on holiday as he had. I think that I did the right thing in letting it come out of my system”.

Your Holiday Claims were able to help Miss Crawford recover £1,750 in compensation after claiming against the tour operator for her ruined holiday.

Head of Travel Law at Your Holiday Claims, Anne Thomson, said: “I am very pleased that we were able to help Amanda claim the compensation she deserved. Falling ill on holiday can be extremely distressing, especially when your symptoms continue after returning home and you have to miss work.

“I would urge anyone who has their holiday ruined by illness at the Hotel Nesrine in the past three years to give us a call to discuss if we could help with a no win no fee claim.”

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Your Holiday Claims helps British Journalist to receive compensation payout
Shaun Starr