Your Holiday Claims help British tourist claim £3,150 after nightmare stay in Egypt

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Your Holiday Claims help British tourist claim £3,150 after nightmare stay in Egypt

A holidaymaker has received £3,150 in compensation with the help of Your Holiday Claims after they were struck down with travellers diarrhoea at Stella Makadi Resort and Spa.

We were able to help Colin Marshall, 62, from Derbyshire,  make a no win no fee claim after his holiday to the Thomas Cook promoted resort was ruined by illness.

Mr Marshall was on holiday with his wife and stepdaughter at the hotel when he fell ill four days in.

He started to feel nauseous and shortly after suffered diarrhoea, cramps and vomiting which lasted for the duration of the holiday.

He said: “I was worried it would ruin the rest of my family holiday, as I was unable to venture far from my hotel room, the medical facilities were poor to non-existent.  I was worried what to eat for fear of worsening my symptoms and the cleanliness was seriously lacking in all areas. They even turned the air con off in the lobby to save money”.

Mr Marshall found that food at the hotel restaurant was sometimes undercooked, meals appeared to be reheated and new supplies of food were added to existing food on buffet trays.

And he found that birds and cats would eat leftovers in the restaurant if tables werent cleared.

Mr Marshall also recalled that the pool at the hotel was dirty and littered with debris and one day he witnessed staff fishing a dead bird out of it with a net.

Having previously been on package holidays to Egypt, Mexico, Cuba and Turkey, Mr Marshall was shocked at the standards of this resort.

He said: “This hotel is a 1 star at best and should be taken off Thomas Cooks site, I have stayed in many hotels around the world and this was the worst”.

Mr Marshall was diagnosed with travellers diarrhoea and at one point he was using the toilet more than 10 times a day.

£3,150 successfully claimed for traveller’s diarrhoea

Your Holiday Claims helped him recover £3,150 in compensation for his ruined holiday.

He said: “I would strongly recommend Your Holiday Claims, everything was clearly explained at the beginning and I was able to contact my solicitor at all times for updates or clarifications. They obtained a good outcome for me in a prompt manner”.

Head of Travel Law at Your Holiday Claims, Anne Thomson, said: “Travellers diarrhoea is the most common travel-related health issue.  It can limit your holiday experience as you may need to stay close to a toilet and in some cases can confine you to bed.

“I am extremely pleased that we have been able to help Colin claim the compensation he deserves for his holiday illness and Id urge anyone else who has suffered travellers diarrhoea at Stella Makadi Resort and Spa to get in touch to find out if they could make a claim”.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Your Holiday Claims help British tourist claim £3,150 after nightmare stay in Egypt
Shaun Starr