West midlands holidaymaker celebrates £2,135 compensation victory following food poisoning in the Dominican Republic

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West midlands holidaymaker celebrates £2,135 compensation victory following food poisoning in the Dominican Republic

An engineer from Birmingham has successfully received over £2,000 in damages after he contracted salmonella food poisoning at the five-star ClubHotel RIU Bambu in the Dominican Republic.

Michael Williams turned to industry leaders Your Holiday Claims for specialist legal advice after severe stomach cramps and diarrhoea not only marred his stay at the 740 room Bavaro complex but also led to a considerable period of recovery on his return to the UK.

Michael and his wife Brenda jetted off to Punta Cana in late April 2015, eager to explore their Caribbean surroundings and make the most of their 2-week stay. However, it soon became apparent to the pair that facilities at ClubHotel RIU Bambu were “rather grubby” if not “filthy.”

Speaking to the legal experts at Your Holiday Claims, Michael claims that public places such as the pool and beach areas were littered with dirty cups and plates. “Reusable cups would be left by bins and only collected on alternate days so as you can imagine, they were thick with flies and sand,” he states adding that the cups would then be “put in bin bags and taken away to reuse.”

The Birmingham holidaymaker also states that “very foul smells” were emanating from around the pool bar and it became obvious that the pools were not cleaned regularly as the water was visibly murky.

Michael describes food hygiene practices at the resort in similarly negative terms. He remains incredulous that undercooked, lukewarm foods would be continually reheated and served on “dirty,” chipped plates. He also expresses amazement that “no effort was made to keep birds away from the food,” despite the vast majority of dishes presenting as uncovered.

Three days before he was due to fly home, Michael began to experience excruciating stomach cramps and diarrhoea. Despite self-medicating with over the counter medicines, Michael was to continue to suffer from repeat illness symptoms for the remainder of his time in the Dominican Republic and was forced to endure a particularly stressful and uncomfortable flight home.

Once back in the UK, Michael remained plagued by illness symptoms and was unable to return to his job as an engineer for a number of days. GP tests revealed that the cause he was suffering salmonella food poisoning.

This knowledge was little comfort to the stricken holidaymaker however, as Michael only returned to his pre-holiday state of health in early June 2015 – over a month since he was first struck by sickness.

“As a result of the illness, I feel that I have missed out on special occasions with friends and family,” he states. “Perhaps, most upsettingly, I was unable to enjoy my new grandson,” he adds.

£2,135 settlement success for salmonella stricken holidaymaker

Despite writing to tour operator Thomson to make them aware of his illness and hygiene concerns, Michael claims that their only response was an email “which promised nothing.”

Undeterred, the Birmingham engineer contacted the specialist solicitors at Your Holiday Claims and resolved to purse a claim for food poisoning in the Dominican Republic.

Travel law expert, Sue Robinson, handled Michaels case on a no win no fee basis. With Sues help, Michael received £2,135 in compensation.

Commenting on the case Sue said: “Illness and poor hygiene standards have no place within a package holiday. I am so glad that I was able to assist Mr Williams following his salmonella stricken stay at ClubHotel RIU Bambu.

“Unfortunately, ClubHotel RIU Bambu continues to be a regular feature in our news articles, with holidaymakers from summer 2016 yet again claiming to have contracted food poisoning at this resort.

“I strongly urge anyone who has suffered from illness symptoms such as diarrhoea or vomiting during their package holiday at ClubHotel RIU Bambu to come forward and contact Your Holiday Claims. As long as your ruined holiday was within the last three years, you too, may be able to receive thousands in a successful no win no fee claim.”

Act now and claim the compensation you deserve with Your Holiday Claims

With over 50 years experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to ensure that you receive the compensation you deserve in a quick, hassle free and risk-free claim.

To find out how we can help you, call 0330 100 2851 now.

Or, simply complete the online contact form and a dedicated holiday illness lawyer will be in touch within 24 hours.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

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If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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West midlands holidaymaker celebrates £2,135 compensation victory following food poisoning in the Dominican Republic
Jennifer Hodges