Thomson customer receives £2,000 after holiday compensation claim at Reef Oasis Blue Bay Resort

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Thomson customer receives £2,000 after holiday compensation claim at Reef Oasis Blue Bay Resort

YourHolidayClaims have helped a holidaymaker from Wigan receive £2,000 in holiday compensation after their holiday at the Reef Oasis Blue Bay Resort in Egypt was ruined by food poisoning.

Mrs Downey travelled with Thomson (now TUI) to the Reef Oasis Blue Ray Resort and Spa in the winter of 2012. During the course of her holiday she became very ill suffering with symptoms from a gastric upset caused by food poisoning.

Illness stricken holidaymaker receives no response from Thomson Holidays (now TUI)

After various complaints raised to Thomson Holidays and having not been offered any form of a sincere apology or form of compensation, Mrs Downey turned to YourHolidayClaims for help to pursue a claim.

The Reef Oasis Blue Bay Resort is promoted by Thomson Holidays among others and is a 5 star all-inclusive and dining facilities including four restaurants, including a main buffet restaurant.

Many holidaymakers who have recently returned from their stay at the Reef Oasis Blue Bay have also complained about the hotel reporting ‘birds flying around the restaurant and contaminating food’, which is thought to have also caused the symptoms of diarrhoea and violent stomach cramps among guests.

Comments on the case from our Head of Travel Law

Anne Thomson, the Head of Travel Law at YourHolidayClaims handled the holiday compensation claim, she commented:

“It is appalling to hear about the poor standards of food and hygiene at this hotel.

“I truly hope the management staff at this resort and Thomson Holidays improve the standards at this hotel and take people’s complaints seriously.

“I am extremely pleased my client has made a full recovery and can now move on from this.

“I would encourage anyone who has been unfortunate to have been taken ill during their stay at this resort to seek medical attention straight away.

Mrs Downey commented: “The staff throughout this process have made it extremely simple and have been extremely professional with dealing with my case. They have kept me up to speed every step of the way. I cannot thank them enough for the all their help and continuous support to ensure I got the compensation due to me”.

After various negotiations with Thomson Holidays, Anne Thomson successfully settled the claim and Mrs Downey accepted compensation in the sum of £2,000.00.

Has your Thomson holiday been ruined by a food poisoning?

If your Thomson holiday has been ruined by food poisoning, you could be entitled to receive thousands of pounds in holiday illness compensation. Here at YourHolidayClaims, our team of holiday illness experts have a wealth of experience helping people in your position receive the compensation they deserve after falling ill at hotels promoted by tour operators including Thomson, First Choice, Thomas Cook, British Airways, EasyJet and more.

If you’d like to speak to one of our holiday illness experts today, call us now on 0330 100 2851.

Or, if you don’t have time to talk to us right now, you can even start your holiday illness claim online.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories

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Thomson customer receives £2,000 after holiday compensation claim at Reef Oasis Blue Bay Resort
Shaun Starr