Family holiday ends in £5,800 compensation payout after stay at BQ Delfin Azul

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Family holiday ends in £5,800 compensation payout after stay at BQ Delfin Azul

A family from Rotherham have received £5,800 in holiday illness compensation after 5 out of 8 of their party were struck down with illness whilst staying at the BQ Delfin Azul resort in Majorca.

Nicole Wallace and her family, from Brinsworth, Rotherham, looked forward to a four star break in the sun to celebrate a family birthday and enjoy some quality time with their loved ones.

The family jetted out to sun drenched Majorca in September 2014 for a one week all-inclusive break at Thomsons BQ Delfin Azul resort, set alongside the popular Alcudia Beach.

Unfortunately for 5 members of the family, an outbreak of illness swarming the resort left them suffering debilitating symptoms of sickness, diarrhoea and stomach cramps.

Mrs Wallace suffered the most severely of her party and told experts at Your Holiday Claims: “There is a sickness and diarrhoea bug at the hotel.

“I could hear people in the room next door being sick and someone was even sick at the reception.

“I didnt once see the hotel check on the chlorine levels in the pool. Someone kindly had an accident in the pool and to my surprise it was just scooped out.

A holiday representative from Thomson also informed Mrs Wallace that they were “filling in lots of sickness forms” on behalf of other sickness stricken holidaymakers at the resort.

With the help of Your Holiday Claims, the Wallace family have successfully recovered £5,800 in holiday illness compensation from tour operator Thomson.

Sue Robinson, specialist holiday illness solicitor at Your Holiday Claims who handled their case, commented: “I am very pleased to have helped Mrs Wallace and her family to secure compensation after their stay at BQ Delfin Azul was ruined by illness.

“It appears from reports that a number of holidaymakers were also impacted by outbreaks of illness at BQ Delfin Azul and I would encourage those affected to seek expert legal advice as they may also be eligible to make a claim.”

You can find out more about how are experts help people claim compensation for sickness in Spain here.

BQ Delfin Azul Holiday illness compensation claims

If you have been affected by an outbreak of illness during your stay at the BQ Delfin Azul hotel in recent months, or within the past three years, you are legally entitled to make a claim for compensation.

For more information and to find out how much your holiday illness claim could be worth, call our helpline today on 0330 100 2851.

Or if you don’t have time to talk to us right now, you can start your holiday claim online here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family holiday ends in £5,800 compensation payout after stay at BQ Delfin Azul
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