Northants family celebrate £7,535 compensation victory following gastric illness in Sharm el Sheikh

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Northants family celebrate £7,535 compensation victory following gastric illness in Sharm el Sheikh

Thanks to the specialist solicitors at Your Holiday Claims, a family of five from Gretton in Northants have successfully received £7,535 in damages after “severe non-stop diarrhoea” ruined their much-anticipated Egyptian escape at Nubian Island hotel.

Stewart and Sharon Morrow booked a 2 week October 2015 stay at the five-star Nubian Island hotel with high hopes for a memorable family holiday with their three children, Luke, Lois and Braydon. The trip also held special significance for the Northants parents as Stewart and Sharon were due to celebrate their 15th wedding anniversary.

Unfortunately, rather than enjoying their crystal anniversary, the couples celebrations were shattered as each family member was struck by an outbreak of gastric illness that was allegedly circling guests at the resort.

Father Stewart was the first of the five to succumb to illness, a mere 48 hours after landing at the Sharm el Sheikh hotel. Speaking to the legal experts at Your Holiday Claims, Stewart describes being awoken early one morning with “severe non-stop diarrhoea” and sickness.

“I felt incredibly weak and I could not leave the hotel room I was that ill,” he states.

As Stewarts illness progressed, he realised that it was imperative that he sought medical treatment. The hotel doctor administered an IV drip with a “cocktail of drugs” and placed the stricken holidaymaker on a regimen of tablets and hydration sachets.

In the following days, the rest of Stewarts family began to experience the same crippling illness symptoms and required medical treatment from the local pharmacy.

The family are certain that lapses in hygiene standards at Nubian Island hotel were the root cause of their suffering. Mother Sharon expresses disgust that undercooked and lukewarm foods were continually reheated and served up in the “dirty” restaurant.

She adds that “flies would also be seen on occasion” on prepared foods and “there were other guests during our stay who were ill.”

However, when contacting hotel staff to make them aware of their plight, the Morrows claim that they were met with disregard.

“I told the guest relations lady about my illness, but she wasnt really shocked or bothered. The only answer I received was its the heat and that a previous guest must have brought illness with them,” Stewart explains.

“What should have been an important celebration was ruined by all members of my family being ill,” he fumes, adding that he “wished we had stayed at home.”

Although by the close of their ruined holiday, the majority of the Morrow family were on the road to recovery, father Stewart continued to suffer from repeat illness symptoms for the remainder of their time in Egypt and for a further week once back in the UK.  The prolonged nature of his illness meant that self-employed tiler and bathroom fitter Stewart suffered additionally from lost wages as he was initially unable to return to work.

£7,535 settlement success for sickness stricken family

Once recovered, Sue Robinson, travel law expert at Your Holiday Claims, was Stewarts first port of call.

Sue handled the familys claims for compensation on a no win no fee basis and less than 12 months after their ruined holiday, the Morrows received damages totalling £7,535 in a settlement with tour operator, Thomson.

Commenting on the case, Sue said: “It is so rewarding to have been able to help Stewart, Sharon and their children after illness plagued their anniversary trip at Nubian Island hotel.

“Unfortunately, the Nubian Island hotel and its sister property, Nubian Village, are no strangers to the team at Your Holiday Claims. Throughout 2015 and again in 2016, we have been contacted by stricken holidaymakers from these resorts. Many of our clients, like the Morrow family, reported suffering from sickness and poor hygiene during their stays.

“At Your Holiday Claims our helpline remains open to anyone who has fallen ill on a package holiday within the last three years. Our friendly and knowledgeable staff can advise you on the merits of your case and answer any questions you may have regarding the claims process.”

Dont delay, start your no win no fee claim today

With over 50 years experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to provide you with the very best legal representation. All on a no win no fee basis.

Thats right – pursuing a claim with Your Holiday Claims is completely financially risk free and you will never be left out of pocket no matter what the result of your case is.

Call 0330 100 2851 now and start your no win no fee claim today.

Or, simply complete the quick online contact form and an experienced holiday illness lawyer will be in touch within 24 hours.

If you would like to find out more about how much your claim may be worth, check out our compensation guidelines.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Northants family celebrate £7,535 compensation victory following gastric illness in Sharm el Sheikh
Jennifer Hodges