Your Holiday Claims have helped a British couple from Royton, Oldham successfully recover £5,200 in compensation after a widespread outbreak of illness ruined their celebratory stay in Turkey.
Liam and Lisa McKay had planned a five star trip, along with their two children, to the Pine Bay Holiday Resort in Kusadasi, Turkey in July 2014 to celebrate their 10 year wedding anniversary.
Yet soon after their arrival, a highly contagious sickness and diarrhoea ‘bug’ swarming the resort left the couple suffering severely with illness and unable to enjoy their planned celebrations.
Adventurous Mr and Mrs McKay looked forward to a celebratory parasailing excursion but were forced to cancel after they were left feeling weak from “persistent stomach cramps and diarrhoea”.
The stricken couple recalled they were one of many British guests who fell ill at the resort and claimed that poor hygiene in the restaurant and bathrooms provided “a breeding ground for germs”.
Speaking to Your Holiday Claims expert Sue Robinson, Mrs McKay reported:
“There were that many people ill in the resort that the staff could not deal with the pressures of keeping on top of cleanliness.
“The toilet floors had human faeces all over them where people had not been able to get to the toilet in time.”
Mrs and Mrs McKay attempted to settle the matter with tour operator Thomas Cook however after an unsatisfactory response from the holiday company contacted Your Holiday Claims for expert help.
The specialist holiday illness claim team at Your Holiday Claims have now assisted Mr and Mrs Mackay to recover £5,200 in holiday illness compensation.
Solicitor Sue Robinson commented:
“Myself and the team here at Your Holiday Claims team are very happy to have helped Mr and Mrs Mackay receive compensation after their wedding anniversary celebrations were ruined by illness.
“Falling ill whilst on holiday can be a very distressing experience, not least for Mr and Mrs McKay who were travelling with their young two children when they became unwell on holiday.
“Many British holidaymakers remain unaware that could claim compensation if they fall ill abroad so I am very pleased that the McKay’s contacted us for advice and have now received a fair settlement.”
Find out how much your holiday illness compensation claim is worth today!
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