Familys Spanish suffering leads to £4,400 compensation success

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Familys Spanish suffering leads to £4,400 compensation success

A family of four from Essex have received a £4400 compensation pay out from Thomas Cook thanks to the experts at Your Holiday Claims after their Majorcan holiday was ruined by illness.

Hotel name: Hotel Marina Skorpios, Majorca

Nature of illness: Nausea vomiting and stomach cramps

Compensation awarded: £4,400

What happened at the Hotel Marina Skorpios? 

Graeme and Victoria Henson booked what was supposed to be a dream two week all-inclusive holiday at the 3 star Hotel Marina Skorpios in Majorca, to create wonderful memories with their three beloved children.

However, these plans were dashed as only 4 days into the holiday Graeme and Victoria started to develop some worrying symptoms. The parents suffered from acute nausea followed by vomiting and painful stomach cramps, and things deteriorated even more for the family of 5 when 10 year old son Daniel started to suffer from the same unpleasant symptoms.

Unfortunately, these symptoms didnt ease up and the trio were left suffering for the remainder of their two week getaway and therefore unable to build the precious family memories that they originally planned on doing so.

Speaking to Your Holiday Claims, father Graeme raised a number of concerns about the hotel in Majorca including:

  • Food was re-used for at the buffet restaurant throughout the day
  • Holidaymakers were handed a dirty cloth to clean table themselves
  • The hotel swimming pool was regularly left uncleaned

Graeme said of the ruined family holiday: “The food in the hotel was terrible, on many occasions you could see that the food that had been part of the dinner buffet was being used the next afternoon at lunch.

“The pool bar area was absolutely filthy, disgusting. By far the worst I have ever experienced on any holiday I have been on.”

With further regards to the poor hygiene practices carried out at the hotel, Graeme said, “My wife on several occasions asked for the tables to be cleaned so she could sit down and on each occasion was handed a dirty cloth from behind the bar so she could clean it herself”.

Furthermore Graeme also expressed his concern for the safety standards of the hotel swimming pool. Speaking to the experts at Your Holiday Claims, he revealed that the pool was “uncleaned”, “unusually salty” and “often without a lifeguard”.

When commenting on his and his familys overall experience at the Hotel Marina Skorpios, Graeme claimed “We absolutely hated our holiday; we dont believe the hotel was the safe family environment we expected it to be”.

A successful settlement with the help of Your Holiday Claims

After returning to the UK, the Hensons decided to take legal action against tour operator, Thomas Cook.

Your Holiday Claims legal expert Sue Robinson was able to help the family claim the compensation they deserved on a no win no fee basis.

With the help of Sue, the family received £4400 in compensation for the sickness they endured during their holiday.

Commenting upon the case, Sue said: “I am delighted that I was able to help the Henson family after their stay at Hotel Marina Skorpios was ruined by sickness.

“Family holidays are precious and hard-earned; when illness strikes holidaymakers are often where or who to turn to for advice. At Your Holiday Claims we are here to fight your corner for you and ensure that you are properly compensated following illness abroad.”

“We have over 50 years experience in travel law and an unrivalled claim success rate to help you pursue a successful no win no fee holiday illness claim”.

What our client said

Graeme added: “I cannot recommend Your Holiday Claims highly enough. I am incredibly pleased with service I received; Sue kept me update on all developments and always answered any questions I had.”

What is your claim worth?

If you or your family suffered from illness on a package holiday within the last three years, the legal experts at Your Holiday Claims could help you receive anything between £770–£43,890 in a successful no win no fee claim.

Call  0330 100 2851 now and see what your claim is worth.

Alternatively, complete the online contact form and a dedicated holiday illness lawyer will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Familys Spanish suffering leads to £4,400 compensation success
Jennifer Hodges