Husband and wife receive £3,270 compensation following anniversary agony at ClubHotel RIU Bachata

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Husband and wife receive £3,270 compensation following anniversary agony at ClubHotel RIU Bachata

The legal experts at YourHolidayClaims have helped a Darlington husband and wife recover £3,270 in damages after their anniversary celebrations at the ClubHotel RIU Bachata in the Dominican Republic were devastated by an outbreak of gastric illness.

Michele and Steve Beck booked an early June 2015 stay at the five-star ClubHotel RIU Bachata, eager to celebrate their wedding anniversary in the Caribbean sunshine surrounded by close friends.

Unfortunately, a dark shadow was soon cast upon the couples celebrations as it became apparent that the facilities on offer were not as described.

Speaking to the experts at YourHolidayClaims, Michele recalls being presented with rooms where live wires were exposed and shower heads were fixed in place with plasters.

Michele also notes that she never saw the swimming pool cleaned once during her 2-week stay and expresses great disgust that fungi were allowed to grow at the poolside.

Steve shares in his wifes concerns and claims to have witnessed an appalling catalogue of food hygiene failings. “The food was always cold or lukewarm and it became obvious that food was simply reheated from one meal to the next,” states Steve.

“Birds were allowed to fly in and around the main restaurant. There was no mesh over windows/doors to keep them out,” he continues.

It soon became clear to the couple that the hotel was in the midst of an illness outbreak. “Virtually every holidaymaker we spoke to was suffering from, or had suffered from sickness and diarrhoea,” comments Michele.

Not surprisingly, within days of their arrival at the 610 room resort, Steve began to experience diarrhoea, nausea, vomiting and stomach cramps.

Less than 48 hours later, Michele was struck with the same debilitating illness symptoms and was left bedridden for 2 days owing to the severity of the symptoms.

Both Steve and Michele were to continue to suffer from repeat outbreaks of illness for the remainder of their ruined holiday and lost all confidence in food hygiene standards at the hotel.

Michele explains: “I felt I was over the worst then it would start again as soon as I ate anything… by the end of the holiday we were eating crisps and biscuits bought at supermarket, we did not feel confident in the food provided by the hotel.”

Still ill on their return home and having spent their anniversary apart due to illness, Steve and Michele decided to take legal action, appointing Anne Thomson, head of travel law at YourHolidayClaims on a no win no fee basis.

Settlement success

With Annes help, the couple recovered £3,270 in a successful settlement with tour operator First Choice.

Commenting on the case, Anne said: “I am delighted that I was able to help Mr and Mrs Beck secure compensation following illness in the Dominican Republic at the ClubHotel RIU Bachata.

“Unfortunately, we regularly hear from holidaymakers struck by illness in hotels throughout the Dominican Republic. I strongly urge anyone who has fallen ill on a package holiday within the last three years to come forward and seek legal advice. We are here to support and guide you through the claims process.”

Michele added: “We are thankful to all at YourHolidayClaims. It feels simply fantastic to have a positive result after such a dreadful experience.”

You can read more about how we help holidaymakers claim compensation for sickness in the Dominican Republic here.

What is your claim worth?

If illness ruined your package holiday within the last three years, the specialist solicitors at YourHolidayClaims could help you receive anything between £770 – £43,890 in a successful no win no fee compensation claim.

With over 50 years experience in travel law and an unrivalled claim success rate, YourHolidayClaims have the expertise and background knowledge to provide you with the very best legal representation.

To talk directly to a member of our friendly holiday claims team, call us now on  0330 100 2851.

Or, if you can’t talk to us right now, you can make your holiday claim online.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Husband and wife receive £3,270 compensation following anniversary agony at ClubHotel RIU Bachata
Jennifer Hodges