Here at Your Holiday Claims we have recently helped a tourist claim £2,900 in compensation after suffering gastroenteritis on holiday in Egypt.
Chelsea-Lee Spencer, 19, from Leicestershire, stayed at the Sonesta Beach Resort in Sharm El Sheikh in the summer of 2014.
She said: “The hotel was lovely. Looked so nice, people were nice, really expected it to be a good holiday”.
She found that food at the Thomson promoted resort was sometimes under-cooked or lukewarm, appeared to be reheated and was often left uncovered.
Miss Spencer said: “Due to it looking so nice, we expected the food to be as good. It wasn’t. When I was there we met friends who mentioned they got stomach cramps and diarrhoea but it only lasted around a day”.
She was struck down with illness four days in to the trip with symptoms including diarrhoea, nausea and stomach cramps, leaving her ill for the rest of the holiday.
She said: “When I first came down with it, I just dismissed it and didn’t worry too much. I obviously felt really anxious to go down to the pool and do things because I felt very poorly, constantly going to the toilet. Luckily, I had some tablets that I took away with me in case.
“But the worse part was travelling home, our plane was delayed, the toilets in the airport were disgusting. So it caused great anxiety when I felt so poorly”.
After returning home Miss Spencer had her illness confirmed as severe gastroenteritis following a stool sample by her GP.
Working at McDonalds at the time, she had to take time off to recover, meaning she lost out on wages she was putting aside to save for university where she now studies forensic investigation.
She also missed out on her year 13 prom, friends’ birthdays and the majority of her summer break because she was unable to leave the house.
She said: “When I got home there were weeks I spent in bed, I couldn’t move. Unless I obviously needed the toilet. I lost a lot of weight, visiting the doctors became a regular occurrence! I lost my appetite, couldn’t even walk to the shops as I felt so weak and drained from the nausea and diarrhoea.
“I had been warned that I needed to keep drinking else I would have had to go to hospital to be put on a drip due to dehydration so that was my main concern. By this time however the doctors still didn’t know what was wrong with me.
“After being diagnosed with gastroenteritis I was tested also for salmonella, E.coli infection and things like that. Many blood tests were taken. After recovering two months later, I felt relieved”.
Miss Spencer won £2900 in holiday illness compensation
Your Holiday Claims helped Miss Spencer receive £2900 in a no win no fee gastroenteritis claim for her ruined holiday. You can read more on making a claim for gastroenteritis on holiday here.
Anne Thomson, Head of Travel Law at Your Holiday Claims, said: “Chelsea’s illness not only ruined her holiday but it affected her day to day life for a long while after returning home. So I’m extremely pleased that we were able to help her claim the compensation she fully deserves for her ordeal.
“If you have suffered gastroenteritis on holiday in Egypt within the past three years I would urge you to call our team today to find out if we could help you with a no win no fee claim.”