Family sick in Spain receive £7000 compensation pay out

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Family sick in Spain receive £7000 compensation pay out

Thanks to the specialist claims solicitors at Your Holiday Claims, a Burton upon Trent family have been awarded £7,000 in damages from Thomas Cook.

Hotel name: Club Playa Blanca, Lanzarote

Date of travel: May 2016

Nature of illness: suspected gastroenteritis

Compensation received: £7,000

What happened at Club Playa Blanca?

One by one, all 6 members of the Granger family suffered from the debilitating symptoms of gastric illness, leaving them in need of medical attention in resort.

Speaking to the legal experts at Your Holiday Claims, mother Rebecca Granger comments that this effectively “ruined” their much-anticipated holiday as they were unable to enjoy or participate in both daytime and night-time activities.

She further comments that it soon became obvious through conversations with other guests that they were not the only ones to suffer illness at the resort.

Mrs Granger firmly believes that failures in hygiene standards at Club Playa Blanca were the root cause of her familys suffering. She lists her concerns as follows:

  • Cats were seen around the buffet area
  • Food was not covered and appeared re-heated
  • Buffet food was left for prolonged periods of time at room temperature
  • Food was occasionally undercooked and was often not at the correct temperature
  • Flies were seen on and around food at both the buffet and bar area
  • Swimming pool did not appear clean or to be cleaned regularly
  • The shower was not in good working order

After enduring a particularly uncomfortable plane journey, the Granger family returned home exhausted and still considerably unwell.

How the Your Holiday Claims legal experts helped

The Granger family immediately turned to Anne Thomson, head of travel law at Your Holiday Claims for legal advice.

Representing their case on a no win no fee basis, Anne negotiated a £7,000 total settlement with tour operator Thomas Cook.

Commenting on the case, Anne said: “I am delighted that I was able to help the Granger family receive the compensation they deserve.

“Gastroenteritis remains one of the most common causes of holiday illness and in our experience, is often the result of breakdowns in food or pool hygiene.

“I would always advise someone who is unfortunate enough to develop symptoms such as sickness and diarrhoea on holiday to report their illness to their tour operator and to seek medical advice.

“By following these steps, you both safeguard your health and ensure that there is documentary evidence of the illness you suffered should you wish to make a claim for compensation.

“At Your Holiday Claims, our helpline remains open on 0330 100 2851, offering tailored legal advice to British holidaymakers who have fallen foul of hygiene standards on a package holiday within the last three years. Our dedicated claims experts can advise you of the merits of your case and answer any questions you may have regarding the claims process.”

What our client said

Commenting on her experiences with Your Holiday Claims, Mrs Granger said: “Anne was lovely and kept me updated throughout the claim.”

Were you sick in Spain?

If your Spanish package holiday was ruined by an outbreak of illness, you too could be entitled to thousands in compensation. No win no fee.

The expert holiday illness lawyers at Your Holiday Claims have over 50 years combined experience in travel law and have developed an unrivalled claim success rate to provide you with the very best legal representation.

To see if you are eligible to make a risk-free claim for sickness in Spain, get in touch today.

Call 0330 100 2851 and speak to a dedicated Spain claims specialist.

Or, complete our 60-second contact form and one of our experienced holiday illness solicitors will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family sick in Spain receive £7000 compensation pay out
Jennifer Hodges