Family receive nearly £4,000 after three generations struck by illness in Egypt

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Family receive nearly £4,000 after three generations struck by illness in Egypt

A family of 5 from Llanelli in Wales have successfully received £3,925 in total compensation after illness swept through three generations during an all-inclusive stay at the five-star Regency Plaza Aqua Park and Spa.

Our clients jetted off to Sharm el Sheikh in late June 2015 looking forward to enjoying a family holiday at the “deluxe” beachfront resort.

Described as the “crown jewel of the area,” the Regency Plaza Aqua Park and Spa occupies a massive 167 square meters and boasts 4 swimming pools, 12 restaurants and an onsite hairdresser.

However, it quickly became apparent to our ill-fated clients that facilities at the hotel were far from a cut above as described.

Speaking to the experts at YourHolidayClaims, one member of the stricken party recalls with horror that the restaurant food was clearly recycled from one meal to the next and was left uncovered attracting swarms of flies.

They also claim that desserts were not adequately chilled and express disgust regarding restaurant cleanliness stating that they were frequently provided with cutlery and crockery that was both chipped and dirty.

Just three days into the much-anticipated family getaway, all 5 of our clients started to suffer from the symptoms of gastric illness that were to last for the remainder of the holiday.

Despite making the hotel aware of their condition and reporting their food hygiene concerns to Regency Plaza staff, our clients state that the hotel did not act on their complaints and did nothing to ease their distress.

Confined to the hotel room due to illness, our clients allege that hotel staff were even unwilling to supply them with extra fluids and would only provide them with a 1.5 litre bottle of water per room per day.

At the close of their ruined Egyptian break, the stricken family returned home still suffering from illness symptoms. Alarmingly, all 5 holidaymakers were to suffer from repeat outbreaks of diarrhoea for a month in total and lost a significant amount of weight as a result.

£3,925 compensation success

Anne Thomson, head of travel law at YourHolidayClaims represented the familys case on a no win, no fee basis and secured £3,925 in a successful holiday illness compensation claim.

Commenting on the case Anne said: “I am pleased that I was able to help the family claim the compensation that was rightfully theirs after illness struck during their stay at the Regency Plaza Aqua Park and Spa, Egypt.

“At YourHolidayClaims we regularly hear from stricken holidaymakers who stayed in resorts throughout Egypt and I encourage anyone who has suffered from illness on a package holiday within the last three years to get in touch for expert legal advice.”

If you’d like to find out how we can help you make a claim for illness in Egypt, click here.

Contact the experts

YourHolidayClaims have over 50 years experience in travel law and an unrivalled claim success rate to provide you with the best legal representation.

With our help, you could receive anything between £770 – £43,890 in a successful no win, no fee claim following illness abroad.

To talk to one of our experienced holiday claims solicitors, call us now on  0330 100 2851.

Or, if you don’t have time to talk to us right now, you can start your holiday claim online.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family receive nearly £4,000 after three generations struck by illness in Egypt
Jennifer Hodges