Family receive £6,240 pay out following nightmare holiday in Egypt

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Family receive £6,240 pay out following nightmare holiday in Egypt

Your Holiday Claims have helped a family of 4 from Sonning in Reading secure £6,240 in a settlement with EasyJet after their stay at the Sea Garden Resort, Sharm el Sheikh was ruined by serious gastric illness.

Carys and Simon Grange booked a 10 night stay for late October 2014 at the Sea Garden Resort, Nabq bay, hoping to enjoy a family holiday with their two boys, Samuel and Benjamin.

Sharing facilities with its two sister hotels; the Sea Club and Sea Life, the Sea Garden Resort boasts a host of amenities including 2 tennis courts, 2 football pitches, a private beach and a shopping arcade.

Yet for the ill-fated Grange family there was little chance to enjoy the promised four-star attractions as serious gastric illness left them in agony for much of their stay.

Speaking to the experts at Your Holiday Claims, Carys recalls with disgust that “the food was seriously below standard: it was often served lukewarm and it became obvious that they reused leftover food from one meal to the next.

“Flies were allowed to swarm over the reheated foods and there was even a cat roaming the bar and a la carte restaurant area,” Carys continued.

Just 3 days into their stay Carys began to suffer crippling stomach cramps accompanied by vomiting and diarrhoea that was to last for the remainder of the holiday.

Simon was next to suffer from the debilitating gastric illness followed quickly by his 2 sons Samuel and Benjamin.

The family suffered so severely that each member of the stricken family required medical attention during their stay.

Exhausted and still suffering unpleasant illness symptoms, the family returned home at the close of their ruined holiday significantly drained. Incredibly, Carys and Simon were to continue to suffer from repeat outbreaks of illness for almost 4 months and claim that they only returned to their pre-holiday state of health in mid-January 2015.

Compensation secured

Anne Thomson, head of travel law at Your Holiday Claims was the Grange’s first port of call for legal advice following their disastrous Egyptian holiday. Anne represented the Grange’s case for compensation on a no win, no fee basis, securing a total of £6,240 in a settlement with tour operator EasyJet.

Carys commented: “I am extremely grateful to everyone at Your Holiday Claims. It feels fantastic to finally have a positive result after such an awful holiday experience.”

Anne added: “I am delighted to have helped the Grange family. Every year we help British families claim the compensation they deserve following sickness stricken trips to Egypt.

“Our helpline remains open to anyone who has suffered from illness on holiday within the past three years and I urge anyone affected to get in touch as soon as possible. We are only a phone call or click away.”

You can read more about how we help people claim compensation for sickness in Egypt here.

Could you make a claim?

Provided that your stay was within the last three years and was booked as part of a package with a tour operator, the expert legal team at Your Holiday Claims could help you make a no win, no fee claim for holiday illness damages.

To date we have secured in excess of £1 million in total successful settlements for holidaymakers just like you struck by illness in Egypt.

To find out if you could be entitled to make a claim, call us now on  0330 100 2851.

Or, you can arrange a call back with one of our experts by completing our online holiday illness claim form.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family receive £6,240 pay out following nightmare holiday in Egypt
Jennifer Hodges