Family holiday plagued by illness leads to £4,150 settlement success

costa adeje

A family of three from Cheshire have successfully received over £4,000 in compensation after their half-board stay at the Jardin Tropical hotel in Tenerife was ruined by gastric illness.

Our clients travelled to the four-star resort in February 2016, eager to explore Costa Adeje and the surrounding areas.

Unfortunately, all plans were soon given the red light as one by one, the family of three were each struck by the debilitating illness symptoms of sickness, diarrhoea and stomach cramps.

Despite self-medicating in resort, all three holidaymakers were to remain unwell for a number of days and even continued to suffer from associated illness symptoms on their return to the UK.

Speaking to the specialist holiday claims solicitors at Your Holiday Claims, the sickness stricken trio report witnessing numerous hygiene failings at the Jardin Tropical hotel.

“There was a lot of lukewarm meat,” states our client.

“The cutlery was not always clean, nor were the drinking glasses. We exchanged them for clean ones on a few occasions or took them from another table. “

The trio also claim that new supplies of food would simply be added to the existing, uncovered buffet selection.

£4,150 triumph over the tour-operator

At the close of their ruined holiday, the afflicted trio turned to industry leaders Your Holiday Claims for help to pursue a claim for holiday illness in Spain.

Acting on a no win no fee basis, travel law expert Sue Robinson, successfully negotiated a total compensation pay out of £4,150 with tour operator, Thomson.

Commenting on the case, Sue said: “I am delighted to have been able to help this family after gastric illness plagued their stay at Jardin Tropical.

“This case clearly demonstrates that even those who holiday on a half-board basis should expect nothing but the highest standards of hygiene, health and safety on a package holiday. If a tour operator is lacking in this duty of care, then a claim for compensation could be made from right here in the UK.

“I would always advise anyone who is unfortunate enough to fall ill on holiday to seek medical attention and ensure that a log of their illness is made with both the tour operator and the hotel.

“At Your Holiday Claims our dedicated holiday helpline remains open on 0330 100 2851, offering tailored legal advice on the merits of pursuing a claim for compensation to anyone who has fallen ill on a package holiday within the last three years.”

Don’t delay, start your claim today

With over 50 years’ experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to ensure that you receive the maximum compensation.

To find out how we could help you receive thousands in a quick and hassle-free claim, get in touch today.

Call 0330 100 2851 and speak to an experienced holiday illness lawyer.

Or, if you would prefer a call-back, simply complete the online contact form and a claims expert will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories
Family holiday plagued by illness leads to £4,150 settlement success
2017-01-31T14:03:40+00:00
Jennifer Hodges