A family of three from Cheshire have successfully received over £4,000 in compensation after their half-board stay at the Jardin Tropical hotel in Tenerife was ruined by gastric illness.
Our clients travelled to the four-star resort in February 2016, eager to explore Costa Adeje and the surrounding areas.
Unfortunately, all plans were soon given the red light as one by one, the family of three were each struck by the debilitating illness symptoms of sickness, diarrhoea and stomach cramps.
Despite self-medicating in resort, all three holidaymakers were to remain unwell for a number of days and even continued to suffer from associated illness symptoms on their return to the UK.
Speaking to the specialist holiday claims solicitors at Your Holiday Claims, the sickness stricken trio report witnessing numerous hygiene failings at the Jardin Tropical hotel.
“There was a lot of lukewarm meat,” states our client.
“The cutlery was not always clean, nor were the drinking glasses. We exchanged them for clean ones on a few occasions or took them from another table. “
The trio also claim that new supplies of food would simply be added to the existing, uncovered buffet selection.
£4,150 triumph over the tour-operator
At the close of their ruined holiday, the afflicted trio turned to industry leaders Your Holiday Claims for help to pursue a claim for holiday illness in Spain.
Acting on a no win no fee basis, travel law expert Sue Robinson, successfully negotiated a total compensation pay out of £4,150 with tour operator, Thomson.
Commenting on the case, Sue said: “I am delighted to have been able to help this family after gastric illness plagued their stay at Jardin Tropical.
“This case clearly demonstrates that even those who holiday on a half-board basis should expect nothing but the highest standards of hygiene, health and safety on a package holiday. If a tour operator is lacking in this duty of care, then a claim for compensation could be made from right here in the UK.
“I would always advise anyone who is unfortunate enough to fall ill on holiday to seek medical attention and ensure that a log of their illness is made with both the tour operator and the hotel.
“At Your Holiday Claims our dedicated holiday helpline remains open on 0330 100 2851, offering tailored legal advice on the merits of pursuing a claim for compensation to anyone who has fallen ill on a package holiday within the last three years.”
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