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Family floored by gastric illness in Greece celebrate £3,850 settlement success

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A family of three have successfully received £3,850 in a no win no fee compensation claim after their stay at Loutanis Hotel in Rhodes was ruined by illness.

Hotel Name: Loutanis Hotel, Rhodes

Date of travel: June 2014

Nature of illness: Gastric illness

Compensation awarded: £3,850

What went wrong at Loutanis Hotel Rhodes?

Your Holiday Claims clients, the Westwell family, Daniel (30), Nikita (23) and Charlie (5) fell ill just days into their three-star stay, experiencing the debilitating symptoms of sickness and diarrhoea.

Forced to cancel planned excursions owing to the severity of the illness symptoms, the sickness stricken trio sought medical treatment from a local pharmacy where they were prescribed anti-sickness tablet and painkillers.

Father Daniel firmly believes that his family’s ordeal was the result of poor hotel conditions and he lists his complaints as follows:

  • Food was uncovered
  • Food was served occasionally undercooked or not at the correct temperature
  • New buffet supplies were added to the existing selection
  • Buffet food was left for prolonged periods at room temperature
  • Cutlery and crockery appeared unclean and chipped
  • Food selection was of a “poor” quality

How Your Holiday Claims helped

Anne Thomson, travel law expert at Your Holiday Claims, was the Westwell family’s first choice for legal representation.

Acting on a no win no fee basis, Anne successfully negotiated a total compensation pay out of £3,850 for the family of three.

Commenting on the case, Anne said: “I am overjoyed that I was able to help the Westwells following their ruined family holiday at Loutanis Hotel.

“No holidaymaker should have to accept holiday illness as part of their package deal and I would always advise anyone who is unfortunate enough to fall ill on holiday to report their symptoms to their tour operator and seek medical attention.

“By following these steps, you both safeguard your health and provide documentary evidence of the illness you suffered should you wish to make a claim for compensation on your return to the UK.”

What our client said

Daniel added, “I am delighted with this result.”

Was your stay at Loutanis Hotel ruined by illness?

If your stay at Loutanis Hotel was plagued by sickness and diarrhoea, you too could be eligible to make a no win no fee claim for gastric illness in Greece with industry leaders Your Holiday Claims.

Our expert claims solicitors have over 50 years’ combined experience in travel law and have developed an unrivalled claim success rate to provide you with the very best legal representation.

To see how we can help you, call our holiday helpline on 0330 100 2851.

Or, if you would prefer a call back, simply complete the quick contact form and a dedicated holiday illness lawyer will be in touch within 24 hours.

Why we are different
Years Experience
50+

Our holiday claims solicitors have over 50 years’ experience within travel law.

Success Rate
99%

We have an unrivalled success rate in settling holiday illness claims.

Countries Covered
20+

We help holidaymakers who have fallen ill on holiday around the world.

What the clients say

Bryonie and Trevor Price

Trevor and I would like to take this opportunity to thank you and your team who helped us...

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