Family floored by gastric illness in Greece celebrate £3,850 settlement success

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Family floored by gastric illness in Greece celebrate £3,850 settlement success

A family of three have successfully received £3,850 in a no win no fee compensation claim after their stay at Loutanis Hotel in Rhodes was ruined by illness.

Hotel Name: Loutanis Hotel, Rhodes

Date of travel: June 2014

Nature of illness: Gastric illness

Compensation awarded: £3,850

What went wrong at Loutanis Hotel Rhodes?

Your Holiday Claims clients, the Westwell family, Daniel (30), Nikita (23) and Charlie (5) fell ill just days into their three-star stay, experiencing the debilitating symptoms of sickness and diarrhoea.

Forced to cancel planned excursions owing to the severity of the illness symptoms, the sickness stricken trio sought medical treatment from a local pharmacy where they were prescribed anti-sickness tablet and painkillers.

Father Daniel firmly believes that his familys ordeal was the result of poor hotel conditions and he lists his complaints as follows:

  • Food was uncovered
  • Food was served occasionally undercooked or not at the correct temperature
  • New buffet supplies were added to the existing selection
  • Buffet food was left for prolonged periods at room temperature
  • Cutlery and crockery appeared unclean and chipped
  • Food selection was of a “poor” quality

How Your Holiday Claims helped

Danielle Burnie, Litigation Executive at Your Holiday Claims, was the Westwell familys first choice for legal representation.

Acting on a no win no fee basis, Danielle successfully negotiated a total compensation pay out of £3,850 for the family of three.

Commenting on the case, Danielle said: “I am overjoyed that I was able to help the Westwells following their ruined family holiday at Loutanis Hotel.

“No holidaymaker should have to accept holiday illness as part of their package deal and I would always advise anyone who is unfortunate enough to fall ill on holiday to report their symptoms to their tour operator and seek medical attention.

“By following these steps, you both safeguard your health and provide documentary evidence of the illness you suffered should you wish to make a claim for compensation on your return to the UK.”

What our client said

Daniel added, “I am delighted with this result.”

Was your stay at Loutanis Hotel ruined by illness?

If your stay at Loutanis Hotel was plagued by sickness and diarrhoea, you too could be eligible to make a no win no fee claim for gastric illness in Greece with industry leaders Your Holiday Claims.

Our expert claims solicitors have over 50 years combined experience in travel law and have developed an unrivalled claim success rate to provide you with the very best legal representation.

To see how we can help you, call our holiday helpline on 0330 100 2851.

Or, if you would prefer a call back, simply complete the quick contact form and a dedicated holiday illness lawyer will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family floored by gastric illness in Greece celebrate £3,850 settlement success
Jennifer Hodges