Family awarded £12,300 after gastric illness and accident at Mexico wedding

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Family awarded £12,300 after gastric illness and accident at Mexico wedding

A family of four who travelled to Mexico to celebrate a wedding has obtained £12,300 in compensation after an accident and an outbreak of illness ruined their holiday.

The family from Cheshire had booked a 2-week, all-inclusive stay at Gran Caribe Real Resort & Spa in Cancun, Mexico through tour operator Thomas Cook.

Illness and accident ruins Thomas Cook wedding holiday

During the first week of their stay in May 2013, the Blakeway family experienced symptoms of diarrhoea, nausea and stomach cramps – interrupting the planned wedding celebrations.

“Birds were spotted flying through restaurants and glasses were soaked in dirty water” Mrs Blakeway said. “After the outbreak was noted the restaurant was closed for two days whilst men disinfected the area and drinking glasses were exchanged for plastic cups” she added.

As well as suffering gastric illness during the holiday, Mrs Dianne Blakeway also sustained a back injury when she fell as she was entering a restaurant with her son.  She fell heavily onto her back and suffered a soft tissue injury which caused her severe pain and discomfort.

The Resort initially denied liability, but after proceedings were issued, Mrs Blakeway received £6,500 compensation for the injury she sustained.

Tracy Stansfield, an experienced solicitor at Your Holiday Claims, negotiated settlement of Mrs Blakeways personal injury claim. “I am very pleased that we were able to help Mrs Blakeway obtain compensation for the injuries she suffered as a result of the accident”.

Comments on the successful case from our Head of Travel Law

Anne Thomson, Head of Travel Law at Your Holiday Claims, dealt with the illness claims for Mr & Mrs Blakeway and their two sons. £5,800 compensation was agreed with tour operator Thomas Cook.

Anne Thomson commented: “This has been a very distressing time for the Blakeway family, having all suffered illness in addition to Mrs Blakeways injury. I am pleased we were able to obtain a good result for the family.

Mrs Blakeway commented on her settlement: “I am delighted with the final outcome and am so grateful to Anne and Tracy for all their hard work.  They obtained an excellent settlement for us and always kept us informed as to how the claims were progressing”.

Has your holiday abroad been ruined by an illness or accident?

If you’ve suffered a holiday illness or injuries caused by an accident abroad, you could be entitled to bring a claim directly against your tour operator right here in the UK. The dedicated solicitors here at YourHolidayClaims have years’ of experience helping people receive the compensation they deserve in claims against tour operators Thomas Cook, First Choice and TUI (formerly Thomson Holidays).

If you’d like to find out how much compensation you could receive, call us now on 0330 100 2851.

Or, you can arrange a call back by completing our online holiday illness enquiry form here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family awarded £12,300 after gastric illness and accident at Mexico wedding
Shaun Starr