Holidaymaker receives £2,046 compensation after illness dashed their Dominican dreams

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Holidaymaker receives £2,046 compensation after illness dashed their Dominican dreams

A Middlesex holidaymaker has received £2,046 in damages with the help of Your Holiday Claims after their holiday to the Dreams La Romana, Dominican Republic, was ruined by an outbreak of gastric illness.

Hotel name: Dreams La Romana Resort & Spa
Hotel location: Dominican Republic
Date of travel: November 2014
Nature of illness: Gastric illness
Compensation awarded: £2,046

What happened at the Dreams La Romana Resort & Spa?

In the winter of 2014, Aaron O Connor left behind a dull and dreary England for a sun-drenched Dominican Republic ahead of his all-inclusive stay at the five star Dreams La Romana Resort & Spa.

Aaron arrived at the resort full of optimism and excitement as he touched down in the Caribbean, however these emotions were only short lived as only days after his arrival he was struck with sickness.

Speaking to the specialists here at Your Holiday Claims, Aaron reveals how he was suffering from agonising stomach cramps, vomiting and diarrhoea.

He explained: “The stomach cramps were so intense that I couldnt stand up.

“I was effectively bed bound as I couldnt risk being away from the room for more than 5 minutes”.

The symptoms that Aaron was suffering from then started to become so distressing that he was forced to receive medical treatment from the on site doctor.

Although Aaron was now receiving medical attention and thought hed be on the mend, unfortunately this was not to be the case as the worn down holidaymaker continued to suffer from repeat symptoms for the remainder of his holiday.

This gave Aaron no chance of enjoying his break, and ultimately completely ruined his holiday.

Resigned to defeat, Aaron described the lengths he went to just to have some positive memories of his stay in the Dominican.

He stated: “I missed out on so much; in the end I paid the resort photographer to take pictures so that I would have some memories of the holiday as I was in the room so much”.

Aaron is convinced that poor hygiene standards at the hotel were totally to blame for the gastric illness he suffered, and therefore to blame for his spoiled holiday.

His concerns are as follows:

  • Uncovered, cold or lukewarm food served to guests
  • Food served to guests was reheated and recycled
  • Hotel rooms not cleaned to an appropriate standard

Going into further detail about his concerns, while speaking to the legal team here at Your Holiday Claims Aaron talked about how he vividly recalls being served uncovered, cold or lukewarm food while staying at the Dreams La Romana.

Furthermore Aaron also claims that the food served at the Dominican resort is regularly reheated and reused for guests to consume.

In addition to this Aaron claims that “the room was never cleaned properly” and was generally in poor condition.

On top of this, in an alarming claim Aaron also believes that these poor conditions didnt only cause himself to be ill, as he discloses that several of his fellow holidaymakers were also suffering from similar gastric illness symptoms during his stay.

How Your Holiday Claims helped

On his return to British soil, Aaron decided that to seek specialist legal advice was the best route for him to go down. It was at this point when he contacted us at Your Holiday Claims and travel law specialist Anne Thomson was placed in charge of the case.

With Anne in his corner, Aaron secured a £2,046 pay-out in damages in a successful no win no fee claim with Your Holiday Claims.

Commenting on the outcome of this case, Anne said: “I am overjoyed that I was able to help Mr OConnor receive justice, and recover some well-deserved compensation.

“Aaron endured a truly torrid ordeal during his time at Dreams La Romana, and I cant reiterate enough how pleased I am that we were able to assist him during his claim”.

Anne continued, and stressed how holidaymakers must be cautious when venturing out to locations such as the Dominican Republic.

“Unfortunately, we regularly hear from British holidaymakers who have been struck by illness in hotels throughout the Dominican Republic.

“It is important that if you fall ill while on holiday that you contact your tour operator as soon as possible, to make sure that they have a record of the illness. Additionally if your illness progresses to a more serious stage and you suffer from symptoms like dehydration, I would strongly urge you to seek local medical attention”.

Could you make a claim?

If you or a loved one have been forced to endure a similar situation to Aarons and have had your holiday spoiled by sickness, Your Holiday Claims could help you receive thousands of pounds!

Our dedicated legal team have amassed over 50 years of experience in travel law, and boast an impressive 99% when it comes to claim success rate, so choosing Your Holiday Claims wont be a regrettable decision.

On top of this, all claims we pursue are done on a no win no fee basis, which ensures that you wont lose a single penny by claiming with us, whatever the result.

You can start your claim by talking to one of our legal experts on  0330 100 2851.

Or, if you’re unable to speak to us right now, you can make your holiday claim online.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Holidaymaker receives £2,046 compensation after illness dashed their Dominican dreams
Jennifer Hodges