Your Holiday Claims has helped a couple from Devon claim almost £4,000 after their stay at the Holiday Village Algarve was ruined by gastric illness.
After an extremely stressful year, Mr and Mrs Shord booked a long-awaited holiday to the First Choice Holiday Village Algarve in Portugal to spend a hard earned holiday in the sun.
Unfortunately only a matter of days into their stay the couple began suffering symptoms of gastric illness, causing them to spend days confined to their hotel room.
Many others were also affected and the couple took it upon themselves to raise their concerns to the First Choice holiday representative.
Despite complaints, very little action was taken and the problems continued to persist.
Undercooked, reheated food left open to cross contamination are just some of the reasons why so many people fell ill.
Unfortunately, very little action was taken by the hotelier and the couple decided to take legal action upon their return to the UK.
Successful Recovery of £4,000 from First Choice
Sue Robinson, a holiday illness expert at Your Holiday Claims, was their first port of call who has since been successful in recovering nearly £4,000 compensation for the couple.
Mrs Shord commented: “Michael and I had both been extremely stressed prior to booking our holiday and could not wait to get away and spend some quality time together. It was exactly what we needed and we couldn’t wait to get away and get some sun!
“Despite becoming extremely poorly, we made the best out of a bad situation but left with a very bitter taste in our mouth.
“For the amount of money that we paid, we were extremely disappointed with the standards within the hotel and the food we were served.
“Despite both of us having raised our concerns to the holiday rep and tour operator, very little action was taken and very little compassion towards us falling ill was given to either of us, so we turned to Your Holiday Claims for help to see if we could in any way be compensated for what we’d just had to go through
“I’d highly recommend anyone who has been ill on holiday abroad or at the Holiday Village Algarve to give them a call, I can’t thank them enough.