Devonshire couple awarded almost £4,000 after Holiday Village Algarve nightmare

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Devonshire couple awarded almost £4,000 after Holiday Village Algarve nightmare

Your Holiday Claims has helped a couple from Devon claim almost £4,000 after their stay at the Holiday Village Algarve was ruined by gastric illness.

After an extremely stressful year, Mr and Mrs Shord booked a long-awaited holiday to the First Choice Holiday Village Algarve in Portugal to spend a hard earned holiday in the sun.

Unfortunately only a matter of days into their stay the couple began suffering symptoms of gastric illness, causing them to spend days confined to their hotel room.

Many others were also affected and the couple took it upon themselves to raise their concerns to the First Choice holiday representative.

Despite complaints, very little action was taken and the problems continued to persist.

Undercooked, reheated food left open to cross contamination are just some of the reasons why so many people fell ill.

Unfortunately, very little action was taken by the hotelier and the couple decided to take legal action upon their return to the UK.

Successful Recovery of £4,000 from First Choice

Sue Robinson, a holiday illness expert at Your Holiday Claims, was their first port of call who has since been successful in recovering nearly £4,000 compensation for the couple.

Mrs Shord commented: “Michael and I had both been extremely stressed prior to booking our holiday and could not wait to get away and spend some quality time together. It was exactly what we needed and we couldn’t wait to get away and get some sun!

“Despite becoming extremely poorly, we made the best out of a bad situation but left with a very bitter taste in our mouth.

“For the amount of money that we paid, we were extremely disappointed with the standards within the hotel and the food we were served.

“Despite both of us having raised our concerns to the holiday rep and tour operator, very little action was taken and very little compassion towards us falling ill was given to either of us, so we turned to Your Holiday Claims for help to see if we could in any way be compensated for what we’d just had to go through

“I’d highly recommend anyone who has been ill on holiday abroad or at the Holiday Village Algarve to give them a call, I can’t thank them enough.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Devonshire couple awarded almost £4,000 after Holiday Village Algarve nightmare
Amanda Belsham