Couple awarded £5,000 after illness at Oriental Resort, Egypt

A couple who travelled to Sharm El Sheikh in Egypt has been awarded £5,000 having suffered symptoms of gastroenteritis.

Cristian Magana Salgueiro and his partner Mark Trevelyan booked a holiday to celebrate the completion of Cristians Bachelor degree.

Just days into their holiday at the Oriental Resort in Sharm El Sheikh, Egypt, both were struck down with severe stomach cramps, nausea and diarrhoea.

Gastroenteritis ruins Thomas Cook holiday in Sharm El Sheikh

The couple booked their two week break in July 2013 through tour operator Thomas Cook.  Five days in to the holiday Mr Magana Salgueiro began to experience “severe diarrhoea up to 12 times a day stomach cramps and inflammation of the abdomen”.

Mr Trevelyan also suffered severe cramps and severe diarrhoea, nausea, sickness and he complained of exhaustion.

Upon arrival home both sought advice from their GP.  They were asked not to attend their doctors surgery in the event that they may be contagious.  Travellers diarrhoea was diagnosed and antibiotics were prescribed.

Mr Magana Salgueiro did not fully recover until mid-September 2013. Mr Trevelyans gastric problems continued for longer.  He was “still not 100%” by August 2014 although thankfully the ongoing symptoms were slowly improving.

Mr Trevelyan witnessed “birds on the terrace eating from the pasta station and plates, as well as cockroaches swarming a designated food area”.

Our Head of Travel Law comments on the successful case

Head of Travel Law, Anne Thomson, commented on the case, “Im very happy we were able to obtain compensation for Mr Magana Salgueiro and Mr Trevelyan after they contracted gastroenteritis on holiday.”

“High standards of hygiene in holiday hotels are vital or outbreaks of illness will continue to arise and more holidays ruined.  We have recently been contacted by more holidaymakers who unfortunately suffered similar symptoms of gastric illness at Oriental Resort.”

Cristian Magana Salgueiro commented on the success of his claim “I am very happy with the outcome of my claim, I cant thank Anne enough for all her help.”

Has your Thomas Cook break been ruined by sickness?

If you’ve suffered symptoms of illness on a package holiday lasting for more than 7 days, you could be entitled to claim thousands of pounds in compensation. However, we regularly speak to holidaymakers who have been left frustrated after receiving little or no response from tour operators including Thomas Cook.

By contacting the expert solicitors at YourHolidayClaims, you can be confident that you have one of the UK’s leading holiday illness solicitors on your side to help you receive the maximum compensation you deserve.

If you’d like to talk to one of our specialist solicitors to find out how we can help you, call us now on 0330 100 2851.

Or, if you’re unable to call us right now, you can make your holiday illness claim online.