Can’t hide from this: Husband and wife receive £6,016 settlement from First Choice after severe illness outbreak at the Hideaway Royalton, Cancun.

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Can’t hide from this: Husband and wife receive £6,016 settlement from First Choice after severe illness outbreak at the Hideaway Royalton, Cancun.

A Birmingham husband and wife have received over £6,000 in compensation following a ruined stay at the Hideaway at Royalton, Cancun, thanks to the legal experts at Your Holiday Claims.

Matthew and Wendy Evans booked a 15-night break for Mid-April 2015 at the adults’ only Hideaway at Royalton eager to celebrate a belated anniversary and spend some much-needed time together.

Boasting a beachfront location and sharing facilities with the Royalton Riviera Cancun, guests at the Hideaway at Royalton are promised that they’ll “feel like a VIP thanks to a line-up of exclusive extras”. Unfortunately, for the ill-fated Evans, they did not realise that severe illness would form part of the exclusive extras on offer and they were left feeling anything but very ill people in need of medical attention.

Speaking to the experts at Your Holiday Claims, Mrs Evans recalls with disgust that they were constantly served food, including meat and fish dishes, that were cold. “On successive nights we would send our meals back to the kitchen as they were obviously below temperature. This was the case even though we ate at different a la carte restaurants every night,” she said.

Mrs Evans was also quick to note that hygiene standards around the hotel were less than desirable: “A thick scum would accumulate around the entrance to the main swimming pool and our room was fumigated twice during our stay as little black creatures would swarm over the bed linen.”

Just a week into their Mexican retreat, Mr Evans started to experience crippling stomach cramps, diarrhoea and nausea that would continue to plague him for the reminder of the holiday.

Mrs Evans fell ill in quick succession and suffered from similar unpleasant gastric symptoms. She was to suffer so severely that the sickness stricken couple were forced to seek medical attention from the resort’s doctor.

Despite reporting their illness and concerns to numerous members of the hotel team and their tour representative, the Evans claim that they were met with disregard.

“The tour rep was horrible and patronising. She blatantly said that food abroad is always lukewarm and what did we expect. As I work in the food industry myself I was well aware that no food should be kept at lukewarm temperatures,” said Mr Evans.

“Never once did she ask how we were and she seemed to be completely oblivious to issues around the hotel.

“We even saw the doctor attend our neighbours in the hotel yet no action was taken to remedy the situation.”

At the close of their ruined holiday, the Evans returned home exhausted and still suffering from illness symptoms. GP tests confirmed that Mrs Evans had contracted gastroenteritis and Mr Evans was placed onto a course of antibiotics following a suspected bacterial infection.

A full month was to pass before the couple started to recover and return to their pre-holiday state of health.

Compensation secured

Having suffered considerably, the couple appointed industry experts Your Holiday Claims and pursued a no win, no fee claim for holiday illness against tour operator First Choice.

Head of travel law, Anne Thomson represented the couple’s case and secured £6,016 in total compensation.

Anne commented: “I am extremely pleased to have helped the Evans following their illness-laden anniversary trip at the Hideaway at Royalton, Cancun.

“Gastroenteritis remains one of the most common causes of holiday illness and in our experience, is often the result of breakdowns in food or pool hygiene.

“Tour operators have a duty of care to ensure that holidaymakers receive only the highest standards of health, hygiene and safety on holiday. If they are found to be lacking in this duty then a claim for compensation can be made from right here in the UK.

“At Your Holiday Claims, our dedicated helpline remains open, offering expert legal advice and support to anyone who has fallen foul of hygiene standards on a package holiday within the last three years.”

Mrs Evans added: “I cannot recommend Your Holiday Claims enough. Anne was an absolute professional and kept us apprised of all developments throughout the claim process.”

If your holiday has been ruined in the Dominican Republic, find out how our experts can help you make a Dominican Republic holiday illness claim.

Have you got a claim?

Provided that your stay was within the last three years and was booked as a package with a tour operator, industry experts Your Holiday Claims could help you make a no win, no fee claim for damages up to £43,890.

Our specialist solicitors have over 50 years’ experience in travel law and an unrivalled claim success rate to provide you with the very best legal representation.

You can talk directly to one of our expert holiday claims advisers by calling  0330 100 2851.

Or, if you’d prefer to arrange a call back with one of our experts, you can start your holiday claim online.

 

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Can’t hide from this: Husband and wife receive £6,016 settlement from First Choice after severe illness outbreak at the Hideaway Royalton, Cancun.
Jennifer Hodges