A Birmingham husband and wife have received over £6,000 in compensation following a ruined stay at the Hideaway at Royalton, Cancun, thanks to the legal experts at Your Holiday Claims.
Matthew and Wendy Evans booked a 15-night break for Mid-April 2015 at the adults’ only Hideaway at Royalton eager to celebrate a belated anniversary and spend some much-needed time together.
Boasting a beachfront location and sharing facilities with the Royalton Riviera Cancun, guests at the Hideaway at Royalton are promised that they’ll “feel like a VIP thanks to a line-up of exclusive extras”. Unfortunately, for the ill-fated Evans, they did not realise that severe illness would form part of the exclusive extras on offer and they were left feeling anything but very ill people in need of medical attention.
Speaking to the experts at Your Holiday Claims, Mrs Evans recalls with disgust that they were constantly served food, including meat and fish dishes, that were cold. “On successive nights we would send our meals back to the kitchen as they were obviously below temperature. This was the case even though we ate at different a la carte restaurants every night,” she said.
Mrs Evans was also quick to note that hygiene standards around the hotel were less than desirable: “A thick scum would accumulate around the entrance to the main swimming pool and our room was fumigated twice during our stay as little black creatures would swarm over the bed linen.”
Just a week into their Mexican retreat, Mr Evans started to experience crippling stomach cramps, diarrhoea and nausea that would continue to plague him for the reminder of the holiday.
Mrs Evans fell ill in quick succession and suffered from similar unpleasant gastric symptoms. She was to suffer so severely that the sickness stricken couple were forced to seek medical attention from the resort’s doctor.
Despite reporting their illness and concerns to numerous members of the hotel team and their tour representative, the Evans claim that they were met with disregard.
“The tour rep was horrible and patronising. She blatantly said that food abroad is always lukewarm and what did we expect. As I work in the food industry myself I was well aware that no food should be kept at lukewarm temperatures,” said Mr Evans.
“Never once did she ask how we were and she seemed to be completely oblivious to issues around the hotel.
“We even saw the doctor attend our neighbours in the hotel yet no action was taken to remedy the situation.”
At the close of their ruined holiday, the Evans returned home exhausted and still suffering from illness symptoms. GP tests confirmed that Mrs Evans had contracted gastroenteritis and Mr Evans was placed onto a course of antibiotics following a suspected bacterial infection.
A full month was to pass before the couple started to recover and return to their pre-holiday state of health.
Having suffered considerably, the couple appointed industry experts Your Holiday Claims and pursued a no win, no fee claim for holiday illness against tour operator First Choice.
Head of travel law, Anne Thomson represented the couple’s case and secured £6,016 in total compensation.
Anne commented: “I am extremely pleased to have helped the Evans following their illness-laden anniversary trip at the Hideaway at Royalton, Cancun.
“Gastroenteritis remains one of the most common causes of holiday illness and in our experience, is often the result of breakdowns in food or pool hygiene.
“Tour operators have a duty of care to ensure that holidaymakers receive only the highest standards of health, hygiene and safety on holiday. If they are found to be lacking in this duty then a claim for compensation can be made from right here in the UK.
“At Your Holiday Claims, our dedicated helpline remains open, offering expert legal advice and support to anyone who has fallen foul of hygiene standards on a package holiday within the last three years.”
Mrs Evans added: “I cannot recommend Your Holiday Claims enough. Anne was an absolute professional and kept us apprised of all developments throughout the claim process.”
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Have you got a claim?
Provided that your stay was within the last three years and was booked as a package with a tour operator, industry experts Your Holiday Claims could help you make a no win, no fee claim for damages up to £43,890.
Our specialist solicitors have over 50 years’ experience in travel law and an unrivalled claim success rate to provide you with the very best legal representation.
You can talk directly to one of our expert holiday claims advisers by calling 0330 100 2851.
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