British family victims receive £4,200 compensation after holiday hell at Club Mac, Alcudia

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British family victims receive £4,200 compensation after holiday hell at Club Mac, Alcudia

Your Holiday Claims has successfully recovered £4,200 in compensation after holiday hell for a family who visited the Club Mac Alcudia.

Kelly Thompson was holidaying at the resort in the summer of 2014 with her husband Marc and children Ollie and Lacey, along with nine other family members and friends, including her parents.

Staying at the hotel for a week, this was the first family holiday the group had taken together, but unfortunately it was to end with illness.
Kelly said: “We were all very happy to be holidaying together as a family. Alcudia is a lovely place, however our first impression of the resort was that it was huge, also very busy and noisy.

“The lake on the resort was dirty and smelly, and none of my family witnessed the pools being cleaned, like you would normally see on holiday.

“There were food huts located around the resort serving fast food at lunchtime. The chicken burgers were always cold in the middle. Other guests at the resort warned us about this problem early on. I witnessed chicken being stored at room temperature and the same utensils being used for raw and cooked meat”.

Kelly recalled her husband Marc was the first to become unwell, she said he started to feel nauseous and shortly after he started to suffer from diarrhoea and vomiting before the illness spread to the rest of the group.

She said: “We all suffered stomach cramps, nausea, diarrhoea and vomiting which left us feeling lethargic. At least one person was ill each day of the holiday which had a huge impact on the rest of our large family group, as we werent able to enjoy the holiday anywhere near as much as we should have.

“We believe our illness was caused by poor hygiene standards at the resort. My nine month old niece was either sick or had diarrhoea nearly every day at breakfast all over one member of our family, and later on in the day all over her pushchair”.

By the time the party were due to fly home, Kelly said that only three or four of the people they had travelled with were ok and that the rest were all sick.
After returning to the UK, the couple arranged for the on-call doctor to pay a visit to their children after their illness worsened.

And Kelly said her Mum got so sick at one point after arriving home that she collapsed.

She said: “My children were violently ill when we got home which was very stressful and upsetting to witness as there was nothing I could do to stop it. We were all left feeling exhausted, lethargic and quite stressed for some time after the holiday, which angers me as a holiday should leave you feeling relaxed and refreshed!”

YourHolidayClaims Win Compensation Against Thomas Cook

Your Holiday Claims were able to help Kelly and her family recover a total of £4,200 in compensation after claiming against the tour operator Thomas Cook for their ruined holiday. And Kellys parents Susan and Nicholas received a total of £3,700 for their ordeal.

Kelly said: “I am extremely happy with the service provided by Your Holiday Claims. They are efficient, professional, honest and obviously are very good at what they do as I am more than happy with the outcome.

“Whether it was by phone or email, the communication was helpful, informative, and they were very pleasant to deal with. I would highly recommend Your Holiday Claims and would not hesitate to contact them in the future”.

Your Holiday Claims Travel Law Solicitor, Sue Robinson, said: “I am very pleased that we were able to help Kelly and her family make a claim for their ruined holiday. As we have heard, when hotels let their hygiene standards slip they run the risk of an illness outbreak and their guests becoming seriously unwell.

“Given that almost all of the people in Kellys party were affected by illness at the resort I would hazard a guess that they werent the only ones. So if you also fell ill at this hotel I would urge you to give us a call as soon as possible to discuss if we could help you make a no win no fee claim for compensation”.

You can find more information on how we help people make a claim for sickness in Spain, here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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British family victims receive £4,200 compensation after holiday hell at Club Mac, Alcudia
Shaun Starr