British couple receive £4,200 compensation after contracting illness at Al Diwan Resort

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British couple receive £4,200 compensation after contracting illness at Al Diwan Resort

A couple has been awarded £4,200 after contracting gastroenteritis whilst holidaying at Al Diwan Resort, Sharm El Sheikh in Egypt.

Mr Lawton and his partner, Cheryl O’Brien, had travelled to Egypt for a ‘recuperating’ holiday but, just half way into their holiday, Mr Lawton and Miss O’Brien began to experience nausea, stomach cramps, diarrhoea and vomiting.

Mr Lawton witnessed “flies on food, bugs seen in cakes, dirty plates, cutlery and cups, hot plate lids stained with pre-existing food, hot food gone cold and cross-contamination of meat on cheese platter” to mention but a few.

Mr Lawton complained to the hotel representative who suggested medical advice be obtained from the local pharmacist.

Regrettably, the couple’s illnesses continued to persist up to four weeks after the initial symptoms began. After consulting with their GP on return home, it was confirmed they had both contracted gastroenteritis – an inflammation of the intestines commonly caused by viral, bacterial or parasitic infections.

Mr Lawton claims he “repeatedly saw staff walking into the kitchen whilst smoking and chefs’ uniforms were dirty and stained”.

He continued “the barbeque area was covered with food and fat that then attracted flies and had not been cleaned since the previous night”.

Following their complaints, Mr Lawton and Miss O’Brien were later moved to a 3* hotel nearby. Mr Lawton said on moving “When we arrived at the Falcon Nama Star, I thought I had walked into a 5* hotel and not a 3*.

He continued “I couldn’t believe the difference between the two considering they had the same star rating”.

Head of Travel Law, Anne Thomson, said “I am very pleased we were able to help Mr Lawton and Miss O’Brien pursue successful gastroenteritis on holiday claims”.

“The most common cause of bacterial gastroenteritis is food poisoning so it is imperative that all-inclusive resorts maintain high hygiene standards for their guests otherwise outbreaks of illness will continue to occur.”

We can help you claim the compensation you deserve

If you have stayed at the Al Diwan Hotel and have been unlucky enough to suffer from symptoms of food poisoning including nausea, vomiting, stomach cramps and diarrhoea which spoilt or ruined your holiday then please contact Your Holidays Claims. Our specialist team of travel lawyers have over 50 years’ combined experience of successfully dealing with holiday illness and accident claims.

The Package Travel Regulations 1992 extend your tour operator’s liability – your tour operator has to accept responsibility for any faults and failings on the part of the hotel which means you have the right to claim directly against the tour company rather than having to claim against the hotel.

Your Holiday Claims lawyers can help you make a successful claim for compensation. We work on a no win no fee basis and offer you total peace of mind.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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British couple receive £4,200 compensation after contracting illness at Al Diwan Resort
Shaun Starr