Mrs Smith of London travelled to the AA Awaj hotel, Sharm el Sheikh, Egypt in June 2012.
During her stay at the resort, Mrs Smith suffered symptoms of food poisoning and had to seekÂ medical attention.
AA Awaj is advertised as a 5* all-inclusive luxurious hotel and resort. It features a selection of barsÂ and restaurants including an a la carte restaurant, 4 bars including 2 pool bars and 2 cafes.
A medical professional confirmed her symptoms were caused as a result of gastrointestinalÂ infection, an illness caused as a result of food poisoning.
Upon her return to the UK, Mrs Smith decided to seek expert legal advice and turned to Your HolidayÂ Claims at Farnworth Rose Solicitors to establish whether she had a void claim.
Medical documentation was obtained and witness statements helped to build a strong case againstÂ the tour operator First Choice.
Mrs Smiths claim was accepted and handled by Anne Thomson, Head of Travel Law, and wasÂ awarded £2,000.00 compensation by First Choice.
Anne Thomson commented:
âIt is disappointing for holidaymakers to suffer illness during theirÂ holiday and to be let down by the poor food and hygiene standards in the hotel
âHowever I am pleased to confirm Jacqui has made a full recovery and we are very pleased to help her obtainÂ compensation for holiday illness.â
Mrs Smith said: âI would like to thank Anne Thomson for all her help, understanding and patienceâ.
Could you be entitled to claimÂ ?
We have a specialist department of holiday illness and accident solicitors who help holidaymakersÂ who have suffered an illness or who have been involved in an accident in a package hotel holiday toÂ make a successful claim for compensation.
We offer no win, no fee legal representation.
The Your Holiday Claims team has grown into one of the UKs most reputable and highly respectedÂ team of travel law solicitors with an unrivalled success rate.