Holidaymaker hospitalised in Mexico celebrates £4,000 compensation victory

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Holidaymaker hospitalised in Mexico celebrates £4,000 compensation victory

Thanks to the dedicated claims solicitors at Your Holiday Claims, a holidaymaker has successfully received a £4,000 compensation pay-out after severe gastric illness led to hospitalisation in Mexico and an extended recovery period.

Our client, Diana, travelled to the five-star Grand Bahia Principe Akumal in summer 2015, eager to celebrate an important family birthday.

Unfortunately, all celebrations were soon put on hold as the debilitating symptoms of gastric illness struck during the second week of her 14-night Mexican getaway.

Dianas condition was so acute that she was taken to hospital via ambulance where she was put onto a drip and given intravenous antibiotics to combat dehydration.

“Being ill ruined our holiday,” Diana states.

“The tour rep and hotel staff were not helpful and although they were aware of my illness, no one contacted us about going to hospital,” she adds.

Speaking to the legal experts at Your Holiday Claims, Diana firmly believes that lapses in hygiene standards at Grand Bahia Principe Akumal were responsible for her suffering.

She vividly recalls being presented with food that was both uncovered and frequently not at the correct temperature. She further claims that new buffet supplies were simply added to the existing selection with everything from flies, birds, iguanas, monkeys and lizards spotted in or around areas where food was served.

Diana also believes that mains water was used for drinking water and soft drinks.

At the close of her ruined holiday, Diana returned home still severely unwell and immediately sought further medical attention from her GP. Astoundingly, months were to pass before she returned to her pre-holiday state of health.

“I lost out on the entire summer as I was still ill,” she explains.

“Between the ruined holiday and being left unwell for months, I have been left with a very bad taste for Thomson holidays.”

£4,000 settlement success

Diana decided to turn her anger into action and resolved to pursue a claim for holiday illness in Mexico.

After being left unimpressed with a claims management company, Diana appointed industry leaders Your Holiday Claims.

Travel law expert Sue Robinson, handled Dianas case on a no win no fee basis and successfully negotiated a £4,000 settlement with tour operator, Thomson.

Commenting on the case, Sue said: “It is so rewarding to have been able to help Diana receive compensation following her ruined stay at Grand Bahia Principe Akumal.

“Unfortunately, this property as well as its two sister hotels – the Grand Bahia Principe Tulum and Grand Bahia Principe Coba – remain firmly in the sickness spotlight at Your Holiday Claims.

“Throughout 2015 and 2016 we were inundated with enquires from stricken holidaymakers from these resorts and I fear that this trend will only continue in 2017.

“I would always advise anyone who is unfortunate enough to fall ill on holiday to seek medical treatment for their symptoms and make a log of their illness with their tour rep, as Diana did.

“This advice both safeguards your health and provides documentary evidence of the illness you suffered which can help support any claim for compensation.

“At Your Holiday Claims our dedicated holiday helpline remains open on 0330 100 2851, where our experienced travel law experts can advise you on the merits of your case and answer any questions regarding the no win no fee process.”

Diana added, “I am very happy with the service I received from Sue and all the team at Your Holiday Claims.”

Claim the compensation you deserve with Your Holiday Claims

With over 50 years experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to ensure that you receive the compensation you deserve following illness abroad.

As long as your ruined stay was booked as a package and was within the last three years, our specialist solicitors could help you secure anything between £770 – £43,890 in a successful no win no fee claim.

To see how we can help you, call 0330 100 2851 now and speak to an experienced holiday illness lawyer.

Or, if you would prefer a call-back, simply fill in the quick online contact form and a claims expert will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Holidaymaker hospitalised in Mexico celebrates £4,000 compensation victory
Jennifer Hodges