£8,810 compensation success for family of 7 struck by sickness outbreak in Turkey

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Thanks to the expert claims lawyers at Your Holiday Claims, a family have been awarded over £8,000 in damages from tour operator Thomas Cook.

Hotel Name: Liberty Hotels Lykia, Turkey

Date of travel: September 2014

Nature of illness: Gastric illness

Compensation awarded: £8,810 in total

What happened at Liberty Hotels Lykia?

A Carmarthenshire family of seven contacted Your Holiday Claims for specialised legal advice after their eagerly anticipated Turkish trip took a turn for the worse.

Layton and Kelly Davies along with their 3 children and 2 close family members all fell victim to a severe sickness outbreak just days into their stay at Liberty Hotels Lykia.

Floored by excruciating illness symptoms such as stomach cramps, sickness, diarrhoea and nausea, the family of seven immediately reported their condition to their tour operator and hotel staff.

Unfortunately, mother Kelly was so severely ill that she was rushed to hospital on day three of their ruined holiday and placed onto a drip.

Speaking to the experts at Your Holiday Claims, father Layton firmly believes that hygiene failings at the hotel were responsible for his family’s plight and lists his concerns as follows:

  • Food was served undercooked and lukewarm
  • Desserts were not adequately chilled
  • Food was uncovered, with the buffet selection left for prolonged periods of time at room temperature
  • Birds, wasps and flies were observed on food
  • Swimming pool did not appear clean and clear

Layton remains highly critical of tour operator’s Thomas Cooks handling of the outbreak.

“The hotel is not five-star,” he adds, “it wasn’t up to five-star in cleanliness.

“There was vomit in sinks, vomit in the amphitheatre and vomit in the bins, even projectile vomit from another child in our child’s hair.

“One by one every member of our group had this illness, including the 2-year-old baby! Due to this we lost a week and a half of our fortnight holiday to nursing and convalescing.”

Layton also remains highly critical of his tour operator’s handling of the outbreak, commenting that “Thomas Cook failed to tell us that the diarrhoea and vomiting has been a long-term problem at the hotel.

“I complained to the reps on daily basis, yet they would offer no feedback.

“They even said that we would have to pay extra to be moved to a different hotel. There was no way we could afford this with the money we had already spent on medical bills and other out of pocket expenses.”

Upon their return to the UK, the Davies family immediately lodged an official complaint with their tour operator only to be offered £2,100 in compensation for the entire party of 7.

After refusing this offer, the Davies’ family resolved to pursue a Liberty Hotels Lykia sickness claim with industry leaders Your Holiday Claims.

How Your Holiday Claims helped

Experienced solicitor Sue Robinson handled all 7 claims for compensation on a no win no fee basis.

With Sue on their side, the Davies’ family were awarded £8,810 in a pay-out from Thomas Cook – over 4 times the tour operator’s original offer.

Commenting on the case, Sue said: “It was my pleasure to help the Davies family.

“Unbelievably, sickness has been reported at Liberty Hotels Lykia for three successive years, with reports of guests hospitalised in resort appearing as recently as October 2016.

“No holidaymaker should have to accept illness as an added extra in their package holiday and I would always advise anyone who is unfortunate enough to fall sick on holiday to report their illness to their tour operator and seek medical attention if necessary. This both safeguards your health and provides evidence of the illness you suffered, should you wish to make a claim for damages.

“Here, at Your Holiday Claims, our claims experts are on-hand and ready to help anyone struck by illness at Liberty Hotels Lykia within the last three years claim the compensation they deserve.

“We have already helped scores of holidaymakers, just like the Davies’ family, receive close to £100,000 following sickness at this resort, with news of our success even making it into The Sun newspaper.”

What our client said

Layton added, “I will not be travelling with Thomas Cook in the future and certainly will not be recommending them to family and friends. This holiday really was a nightmare from start to finish.”

Have you been affected by sickness at Liberty Hotels Lykia?

By choosing Your Holiday Claims to represent your case, you will have industry leading solicitors with over 50 years’ experience in travel law on your side, fighting for you.

To discuss your case with our experts, call 0330 100 2851 now.

Or, complete our quick online enquiry form and a Liberty Hotels Lykia claims specialist will be in touch as soon as possible.

For more information on what your claim could be worth, check out our compensation guidelines.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories
£8,810 compensation success for family of 7 struck by sickness outbreak in Turkey
2017-03-31T12:10:59+00:00
Jennifer Hodges