A Merseyside family of 4 have successfully received £8,740 in compensation after their Dominican Republic getaway “turned into a nightmare.”
The Moulsdale family reached out to industry experts Your Holiday Claims for specialist legal advice following their ruined November 2013 stay at the Grand Bahia Principe Punta Cana.
Astoundingly, all four members suffered not once but twice during their stay – contracting both gastric illness and suffering from unpleasant insect bites.
Speaking to the experts at Your Holiday Claims, 37-year-old Nicola Moulsdale claims that this melting pot of illness meant that they were only able to enjoy the first two days of their £6,000 holiday.
“It appeared we were getting bit whilst we were sleeping,” she states adding that angry red welts appeared on their limbs and were to prove incredibly uncomfortable.
Despite reporting their bites to the tour rep and receiving assurances that the room would be fumigated, Nicola remains dubious that this ever took place and expresses great disappointment that “not once did they offer to change the mattresses.”
For the ill-fated foursome, their illness complaints were soon compounded as one by one they fell victim to gastric illness.
Owing to the severity of the illness symptoms, all four members of the Merseyside family sought treatment from the pharmacy in resort.
However, over the counter remedies were to prove of little relief for Nicola’s sister-in-law, Lynn, who required doctor-led care at a cost of $597 for a course of injections.
Nicola is certain that poor food hygiene standards at Grand Bahia Principe Punta Cana were to blame for family’s gastric distress. She vividly recalls being served uncovered, lukewarm foods that appeared to be served up more than once. She also notes that flies would swarm over prepared foods in both the restaurant and snack bar.
In total, all four stricken holidaymakers suffered from repeat gastric illness symptoms for ten days or more. Similarly, weeks passed before the family were free from the effects of the insect bites, with this issue only resolving in mid-December 2013.
Family’s £8,740 settlement success
Once back in the UK, the Moulsdales resolved to pursue a claim for holiday illness in the Dominican Republic, appointing Anne Thomson, head of travel law at Your Holiday Claims.
Acting on a no win no fee basis, Anne handled all four claims for the stricken family, securing a total of £8,740 in a settlement with tour operator First Choice. The settlement included amounts to reflect both illnesses the family suffered.
Commenting on the case, Anne said: “It was a pleasure to assist the Moulsdale family.
“Unfortunately, the Grand Bahia Principe Punta Cana remains firmly on our illness radar and we continue to hear holiday horror stories from guests who have stayed at this resort.
“At Your Holiday Claims our illness helpline remains open to anyone who has fallen ill at Grand Bahia Principe Punta Cana on a package holiday within the last three years. Our friendly and knowledgeable claims experts can advise you on the merits of your case and answer any queries you may have.”
Nicola added: “We are over the moon with the result.”
Act now and claim the compensation you deserve with Your Holiday Claims
With over 50 years’ experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to ensure that you receive the compensation you deserve following illness abroad.
To find out how we can help you, call 0330 100 2851 now.
Or, simply complete the quick holiday illness enquiry form and a dedicated Dominican Republic claims specialist will be in touch within 24 hours.