£5,950 compensation for family left confined to their room after sickness at the Club Mac Alcudia

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£5,950 compensation for family left confined to their room after sickness at the Club Mac Alcudia

Your Holiday Claims have helped a mother and son make a no win no fee claim for compensation after they were both struck down with sickness at the Club Mac Alcudia.

Sophie Packham, 38, was on a two week holiday at the resort with her son Reece, 12. She booked the holiday with First Choice having saved up for two years.

But the pair fell ill under a week into the trip, Miss Packham was struck down with stomach cramps, diarrhoea, nausea and vomiting and was left feeling delirious.

And a day later Reece developed an ear infection which meant they were both confined to their room trying to recover.

Miss Packham said: “I was weak and felt delirious and we were unable to leave our room for two days and spent a whole day in bed, and as it was just myself and my son he also had to stay in the room with me.

“I then later found out that I was not alone and that several people had been ill with the same illness.

“On the Wednesday I found out that our hotel had been in the newspapers back in the UK, and I was shocked to find out that the hotel supermarket removed all the papers from the shop that day.

“The rest of our holiday was ruined as I was so weak and lost weight and the diarrhoea was not going away. We couldn’t wait to get home as there were so many people just being randomly sick and the hotel toilets were vile.

“We returned home in the early hours of Sunday, August 10 and on the Monday I started being sick again”.

Miss Packham visited her GP after returning home and was diagnosed with gastric illness following a stool sample, she was instructed to rest and Reece was treated with antibiotics for his ear infection.

She said: “I was so upset and disappointed as we hadn’t been on holiday for a couple of years and I worked so hard to save for this holiday that was a nightmare”.

Miss Packham Got The Compensation She Deserved

Your Holiday Claims were able to help the pair recover a combined total of £5,950 in compensation after claiming against the tour operator for their ruined holiday.

Experienced Travel Law Solicitor, Sue Robinson, said: “Last year we heard from over 50 guests who were affected by sickness at the Club Mac Alcudia, so I’m very pleased that we were able to help Sophie and Reece claim the compensation they deserve given that they were staying at the hotel when it had such a widespread problem with sickness”.

You can read more about how we help people claim compensation for illness in Spain here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£5,950 compensation for family left confined to their room after sickness at the Club Mac Alcudia
Shaun Starr