£5,600 compensation for husband and wife struck down by gastric illness

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£5,600 compensation for husband and wife struck down by gastric illness

A husband and wife from West Yorkshire have successfully received £5,600 in holiday illness compensation after their May 2014 holiday to Hurghada, Egypt was ruined by gastric illness.

Michael Crosby, and his wife Sara Crosby, looked forward to a four star break to soak up the sun at Thomas Cook’s Stella Makadi Gardens.

The flagship hotel, a part of the larger Stella Makadi Beach and Gardens resort, promises a host of 6 restaurants, nine swimming pools and an array of resort activities to its all-inclusive guests.

Yet for ill-fated Mr and Mrs Crosby there was little opportunity to take advantage of the resort facilities as symptoms of food poisoning left them suffering illness for much of their stay.

The sickness stricken couple were alarmed by standards of hygiene and reported regularly witnessing “birds flying around the dining room” and food left to go cold or spoilt at the hotel buffet.

West Yorkshire based Mr Crosby was the first to fall ill, suffering 12 unpleasant days of stomach cramps, diarrhoea and nausea, commencing just 4 days into the couple’s two week holiday.

The second week of their stay saw Mrs Crosby fall ill aswell. Upon returning home to the UK, Mrs Crosby was diagnosed with gastroenteritis by her GP and unable to return to work for two weeks.

Gastroenteritis Compensation for Mr & Mrs Crosby

Sue Robinson, an expert holiday illness claims solicitor at Your Holiday Claims, commented: “Gastroenteritis is highly contagious and commonly spread when bacteria found in faeces is transferred to the mouth through food.

“Within busy holiday resorts, slips in hygiene such as food left uncovered and open to contamination from birds and pests can very quickly lead to widespread illness among guests.

“We have helped numerous British holidaymakers who have fallen ill at Stella Makadi in recent years and are pleased to have assisted Mr and Mrs Crosby in successfully making a claim.”

With the help of Your Holiday Claims, Mr and Mrs Crosby have successfully recovered £5,600 in holiday illness compensation from tour operator Thomas Cook.

Mr Crosby commented: “We are extremely pleased to have recovered compensation from Thomas Cook and would like to thank Sue and the team at Your Holiday Claims for all their help.”

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£5,600 compensation for husband and wife struck down by gastric illness
Amanda Belsham