£5,455 compensation for family who fell sick on holiday at Stil Victoria Playa

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£5,455 compensation for family who fell sick on holiday at Stil Victoria Playa

A family from Radcliffe has received £5,455 with the help of Your Holiday Claims after falling ill at the Stil Victoria Playa in Menorca.

Ian and Suzanne Burnes had travelled to the hotel with their young son in July 2014 to enjoy a relaxing family holiday in the sun. However, they were unaware that the hotel had been plagued by outbreaks of sickness for months prior to their arrival.

On arrival at the hotel, the family realised that much of the food was served undercooked and lukewarm. Ian Burnes also noticed flies constantly landing on salad areas at the buffet restaurant.

Halfway through the holiday, Mr and Mrs Burnes 5 year old son began suffering symptoms of severe vomiting and diarrhoea during the night. For the rest of the holiday he had a high temperature and continued to suffer with sickness.

Just a few days later both Mr and Mrs Burnes were suffering symptoms of sickness and diarrhoea which lasted for days.

On returning to the UK, the family were contacted by their tour operator Thomson. They were offered just £350 in compensation for the illness they had suffered.

The family contacted Your Holiday Claims to discover whether they would be entitled to bring a holiday sickness claim against their tour operator.

Solicitors successfully claim for £5,455 in compensation

The expert holiday claims solicitors at Your Holiday Claims were able to help the family obtain £5,455 in compensation from their tour operator. You can find more information on how we help holidaymakers make a claim for sickness in Spain here.

Mr Burnes commented: “I felt Thomson had an obligation to inform us before or at least on arrival that a bug was going around the hotel.

“We are really pleased with the compensation Your Holiday Claims helped us receive and would like to thank them for all their hard work support.”

Sue Robinson, the holiday illness claims expert who handled the claim commented: “Throughout the summer of 2014 a large number of family holidays were ruined by outbreaks of sickness.

“Here at Your Holiday Claims, we have already helped 36 holidaymakers make successful claims for compensation and are continuing to represent others who have fallen ill.

“We are extremely pleased to have helped the Burnes family claim the compensation they deserve, especially after they were offered just £350 on returning to the UK.

“I would encourage anyone else who has received an offer of compensation from their tour operator to contact Your Holiday Claims as they could be entitled to so much more.”

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£5,455 compensation for family who fell sick on holiday at Stil Victoria Playa
Amanda Belsham