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£4,750 settlement success for salmonella sufferer

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The dedicated holiday claims solicitors at Your Holiday Claims have helped an Oldham holidaymaker successfully receive £4,750 in damages following severe food poisoning on holiday.

Hotel Name: Tryp Cayo Coco, Cayo Coco, Cuba

Date of travel: September 2015

Nature of illness: Salmonellosis

Compensation awarded: £4,750

What happened at Tryp Cayo Coco?

Oldham couple, Mr and Mrs Beswick travelled to the four-star Tryp Cayo Coco resort hoping to take in many of Cuba’s sights through planned excursions.

Despite enjoying the first week of their 14-night getaway, things took a decidedly different turn towards the end of their stay.

Speaking to the legal experts at Your Holiday Claims, Mrs Beswick vividly recalls being struck by sickness, diarrhoea and stomach cramps leading her to self-medicate in resort and endure a particularly unpleasant return flight home.

Unfortunately, once back in the UK, Mrs Beswick’s symptoms became progressively worse to the extent that she attended an out of hours GP at Manchester Royal Hospital as well as her own GP. Tests revealed that the cause of her suffering was salmonella food poisoning.

This diagnosis was of little comfort to the stricken holidaymaker however as she remained plagued by repeat illness symptoms and still does, with symptoms not expected to resolve until July 2017 – an illness duration just shy of 2 years.

Mrs Beswick is certain that her extended suffering is the result of poor hygiene practices at hotel Tryp Cayo Coco. She alleges to have witnessed a number of alarming practices during her stay, including:

  • Food appeared to be reheated and served up on more than one occasion
  • Food was uncovered
  • Buffet food was left for prolonged periods of time at room temperature
  • Flies were often seen in the dining room and on the food
  • On one occasion birds were often seen flying around the buffet restaurant

How the legal experts at Your Holiday Claims helped

Travel law expert, Sue Robinson was Mrs Beswick’s first choice for legal representation.

Acting on a no win no fee basis, Sue successfully negotiated a total payout of £4,750 for the salmonella stricken holidaymaker with tour operator, Thomas Cook.

Commenting on the case, Sue said: “It was my absolute pleasure to assist Mrs Beswick.

“Salmonellosis is a serious illness that is not only extremely unpleasant, but can also lead to a long recovery period, as in Mrs Beswick’s case.

“If you are unfortunate enough to experience illness symptoms such as sickness, diarrhoea and stomach cramps on holiday, I would always advise that you report your symptoms to your tour operator and seek medical attention.

“Documenting any hygiene failings and possible sources of infection can also prove useful, should you wish to make a claim for compensation on your return.

“At Your Holiday Claims, our holiday helpline remains open on 0330 100 2851, offering tailored legal support to package holidaymakers struck by illness within the last three years. Our claims experts can advise you of the merits of your case and support and guide you through the no win no fee process. “

What our client said

Mrs Beswick added, “I am extremely happy with this result.”

Has illness curtailed your Cuban holiday within the last three years?

If your package holiday was ruined by illness, you too could be entitled to make a hassle-free claim for holiday sickness in Cuba.

The specialist solicitors at Your Holiday Claims have over 50 years’ experience in settling holiday illness claims and boast an unrivalled claim success rate to help you receive the maximum compensation. No win no fee.

To find out how we can help you, call 0330 100 2851 now and speak to a Cuba claims expert.

Or, fill in our 60-second enquiry form and an experienced holiday illness lawyer will be in touch shortly.


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Years Experience


Our holiday claims solicitors have over 50 years’ experience within travel law.

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We have an unrivalled success rate in settling holiday illness claims.

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We help holidaymakers who have fallen ill on holiday around the world.

What the clients say

Bryonie and Trevor Price

Trevor and I would like to take this opportunity to thank you and your team who helped us...

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