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£4,750 settlement success for salmonella sufferer

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The dedicated holiday claims solicitors at Your Holiday Claims have helped an Oldham holidaymaker successfully receive £4,750 in damages following severe food poisoning on holiday.

Hotel Name: Tryp Cayo Coco, Cayo Coco, Cuba

Date of travel: September 2015

Nature of illness: Salmonellosis

Compensation awarded: £4,750

What happened at Tryp Cayo Coco?

Oldham couple, Mr and Mrs Beswick travelled to the four-star Tryp Cayo Coco resort hoping to take in many of Cuba’s sights through planned excursions.

Despite enjoying the first week of their 14-night getaway, things took a decidedly different turn towards the end of their stay.

Speaking to the legal experts at Your Holiday Claims, Mrs Beswick vividly recalls being struck by sickness, diarrhoea and stomach cramps leading her to self-medicate in resort and endure a particularly unpleasant return flight home.

Unfortunately, once back in the UK, Mrs Beswick’s symptoms became progressively worse to the extent that she attended an out of hours GP at Manchester Royal Hospital as well as her own GP. Tests revealed that the cause of her suffering was salmonella food poisoning.

This diagnosis was of little comfort to the stricken holidaymaker however as she remained plagued by repeat illness symptoms and still does, with symptoms not expected to resolve until July 2017 – an illness duration just shy of 2 years.

Mrs Beswick is certain that her extended suffering is the result of poor hygiene practices at hotel Tryp Cayo Coco. She alleges to have witnessed a number of alarming practices during her stay, including:

  • Food appeared to be reheated and served up on more than one occasion
  • Food was uncovered
  • Buffet food was left for prolonged periods of time at room temperature
  • Flies were often seen in the dining room and on the food
  • On one occasion birds were often seen flying around the buffet restaurant

How our legal experts won this case and could help you

Travel law expert, Sue Robinson was Mrs Beswick’s first choice for legal representation.

Acting on a no win no fee basis, Sue successfully negotiated a total payout of £4,750 for the salmonella stricken holidaymaker with tour operator, Thomas Cook.

Commenting on the case, Sue said: “It was my absolute pleasure to assist Mrs Beswick.

“Salmonellosis is a serious illness that is not only extremely unpleasant, but can also lead to a long recovery period, as in Mrs Beswick’s case. Your Holiday Claims highly recommend that if you are unfortunate enough to experience illness symptoms such as sickness, diarrhoea and stomach cramps on holiday you keep a record.”

Want to talk to our legal experts at YHC?

If you would like to book a call with Sue Robinson or any of our legal team from our dedicated claims department call now on 0330 100 2851.  Alternatively, you may wish to request a call back through our online enquiry form.

YHC pleased with client’s feedback on winning case

Mrs Beswick added, “I am extremely happy with this result.”

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