£4,500 settlement success for wedding guest hospitalised with septicaemia in Cyprus

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£4,500 settlement success for wedding guest hospitalised with septicaemia in Cyprus

Your Holiday Claims have helped a Plymouth man successfully receive £4,500 in compensation following a potentially life-threatening stay at the Electra Village Hotel, Cyprus.

Derek Akred travelled to the four-star resort in late June 2014 for a much-anticipated family wedding. Unfortunately, for the ill-fated wedding guest, champagne and celebrations were exchanged for “excruciating” pain and emergency surgery as he battled septicaemia caused by a severe ear infection.

Although Derek enjoyed the first 6 days of his holiday, he describes being woken early the next morning by a feeling of nausea and light-headedness.

“I began to get pain in my ear and took some analgesia for this,” he recalls.

“As I was on holiday with my family for a family wedding I didn’t want to ruin their holiday too by being unwell so tried to get on with things.

“As the morning progressed I felt very unwell and told my wife I was going back to the room to lie down.

“All I can remember from this point was going to bed as I was in excruciating pain and felt very sick.”

When Derek’s wife, a registered nurse, returned to the room, she found him in a confused and unsteady state complaining of intense pain.

Realising that immediate medical attention was necessary, she called for the doctor who advised “this is very severe and you need treatment immediately.”

Derek was rushed to hospital where he was placed on IV antibiotics, fluids and pain relief.

Unfortunately, Derek’s condition was so severe that septicaemia had set in and he no option but to undergo emergency surgery in a foreign country to clear infected tissue from the ear.

In total, Derek remained hospitalised for three days. He describes the experience as extremely “distressing,” adding that his 2-year-old son “was very distraught seeing daddy so poorly and couldn’t understand why I wasn’t at the hotel.”

Derek’s illness meant that he missed out on much of the excitement and build-up to the family wedding he had travelled so far for.

“I attended [the wedding] as I didn’t want to let anyone down on such a special occasion,” he states before adding, “I have to admit this was very difficult and I struggled at times throughout the day.”

Once back in the UK, the stricken holidaymaker remained plagued by repeat symptoms of sickness. GP examinations confirmed that sepsis following a severe bacterium in the ear drum was indeed the cause of his suffering.

Speaking to the legal experts at Your Holiday Claims, Derek is certain that poor pool hygiene was the source of infection and he remains incredulous that the pools did not appear to be cleaned regularly.

“In the deep end of the pool we noted debris at the bottom of the pool … there was a waterpark as part of the hotel complex and at the bottom of the slides there was debris,” he elaborates.

Derek adds that conversations with other guests soon revealed that many were suffering from the unpleasant effects of ear infections.

“Many people in the hotel had to be seen by the doctor on site due to ear infections. We reported this to the hotel management and holiday rep as we didn’t want anyone else to have to suffer the consequences that we did.

“Nothing really seemed to get done … there was still debris at the bottom of the pool.”

£4,500 compensation victory

Derek turned his anger into action and resolved to pursue a claim for holiday illness in Cyprus with industry leaders Your Holiday Claims.

Head of travel law, Anne Thomson, represented Derek’s case on a no win no fee basis and secured a £4,500 settlement with tour operator First Choice.

Commenting on the case, Anne said: “It was my pleasure to assist Mr Akred.

“Illness and poor hygiene are simply inexcusable within a package holiday. Mr Akred’s case highlights the serious consequences that can occur if hygiene standards are not adequately maintained.

At Your Holiday Claims our dedicated helpline remains open offering advice and guidance to anyone who has fallen foul of hygiene standards on a package holiday within the last three years.  Our claims experts can advise you of the merits of your case and answer any questions you may have regarding the claims process.”

Act now and claim the compensation you deserve with Your Holiday Claims

With over 50 years’ experience in travel law and an unrivalled claim success rate, Your Holiday Claims have the expertise and background knowledge to ensure that you receive the compensation you deserve following illness abroad. All on a no win no fee basis.

To see how we can help you, call 0330 100 2851 now and speak to an experienced holiday illness lawyer.

Or, simply complete the online contact form and a claims specialist will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£4,500 settlement success for wedding guest hospitalised with septicaemia in Cyprus
Jennifer Hodges