£42,500 settlement secured for Boudicca cruise ship norovirus victims

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£42,500 settlement secured for Boudicca cruise ship norovirus victims

Your Holiday Claims has helped 26 British holidaymakers recover a combined payout of £42,500 after outbreaks of gastric illness on board a cruise ship. Cruise Operator Fred Olsen agreed to the settlement which was shared between the 26 clients.

Outbreaks of illness occurred between November 2009 and April 2010, leaving many holidaymakers suffering from severe gastric symptoms. The outbreaks of illness affected more than six separate cruises on board the Boudicca cruise ship.

Many passengers have questioned the sanitation processes put into practise by Fred Olsen Cruise Lines. In some instances the ship sailed without any delay, even after the most severe outbreaks resulted in the ship returning early to dock.

Severe Norovirus suffered by guests aboard Boudicca ship

On Christmas Day of 2009, many were confined to their cabins, unable to leave due to the illness they had suffered. We have represented clients who had planned their cruise to allow them to celebrate Christmas with their family on board a luxury cruise ship, however their holidays were ruined when they were struck down with severe gastric illness due to the norovirus outbreak on holiday.

Despite the claims that the cruise ship would undergo a deep clean before the next cruise commenced, many have reported finding the facilities unclean on their arrival. Our clients Gerald and Rosslyn Rager reported that despite their departure being delayed by 24 hours, the cleanliness on board was still questionable.

Mr Rager said: “We received a letter advising us that the sailing had been put back by 24 hours. When we boarded the standard of cleanliness was really disappointing.

“I became ill on the 9th January with severe vomiting and diarrhoea. I was confined to my cabin but surprisingly my wife was not confined. Eventually our cabin was fumigated but my wife had to insist on clean pillows and covers, I was appalled by the hygiene practices of the crew.

“The whole holiday was ruined by the illness and I couldnt wait to go home. If I had been made aware of the other outbreaks then I would not have boarded and exposed myself and my wife to the illness.”

Many of our clients have indicated that they would not have travelled on board the Boudicca cruise ship had they been aware of the extent of the previous outbreaks.

The settlement for the 26 holidaymakers has now finally been reached without Fred Olsen accepting responsibility for the outbreaks.

Tracy Stansfield, a highly qualified solicitor at Your Holiday Claims, handled the case on behalf of our clients. She commented: “The illness suffered on board the Boudicca cruise ship was a very a serious and sustained outbreak which spread from cruise to cruise.

“Although the claims have been successfully settled, Fred Olsen have not accepted responsibility for the outbreaks. We have now been fighting for our clients for four years and everybody here at Your Holiday Claims is delighted that our clients have finally received compensation for the very nasty illness that they contracted.”

Boudicca cruise ship compensation in the press


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£42,500 settlement secured for Boudicca cruise ship norovirus victims
Shaun Starr