Your Holiday Claims have helped a Bridgend couple claim £3,900 in compensation following a sickness stricken stay at the Sea Club Resort, Egypt.
Mark and his fiancée Lianne jetted off to Thomson’s flagship Sea Club Resort, Sharm el Sheikh in early May 2015. The welsh couple were looking forward to taking advantage of the many five-star facilities on offer and exploring the surroundings of Nabq bay through planned excursions.
Unfortunately, the couple’s holiday plans came to an abrupt halt as they were struck by a severe sickness bug that was allegedly circling guests at the beachfront resort.
Speaking to the experts at Your Holiday Claims, Mark describes been woken early one morning by excruciating stomach cramps, quickly followed by severe diarrhoea. “The pain was so sudden and crippling that I was completely floored,” he said.
The very same day, Lianne began to be violently sick and experience the same agonising stomach cramps and diarrhoea that had first struck her partner. Both Mark and Lianne were to continue to suffer from the sickness symptoms for the remainder of their holiday.
“The second week of our holiday was quite simply a nightmare,” stated Lianne. “We had to remain either bedridden or close to our hotel room due to the severity of the sickness bug; drinking only bottled water and nibbling on the occasional piece of toast.”
Alarmingly, the couple claim that several of their fellow hotel guests were struck by similar sickness symptoms during their stay and they are clear that poor food hygiene was the root cause of the suffering.
“Food quality was far from adequate,” commented Mark. “We were frequently served meals that were either cold or lukewarm and it quickly became apparent that food was continually reheated and served up throughout the day from one meal to the next.”
Lianne adds that it was also apparent that the drinks at the hotel were watered down.
At the close of their ruined holiday, the couple returned home exhausted and still suffering from illness symptoms. “I had to take 4 days off work,” commented Mark. “It was not until the end of May, some 10 days after we first fell ill with the sickness bug that Lianne and myself started to recover.
“We tried to seek medical attention at the resort but the doctor wanted to charge us 600 euros for a course of injections, we thought this was an extortionate price to pay as the sickness was due to the hotel’s lack of food hygiene.
“Owing to our awful experience, we have vowed to never return to the resort or even to Egypt.”
Devastated by their ordeal at the Sea Club Resort, Mark instructed specialist solicitors Your Holiday Claims. Travel law expert Sue Robinson represented the couple’s case for compensation on a no win, no fee basis.
With Sue’s help Mark and Lianne received £3,900 in a settlement with tour operator Thomson.
Mark commented: “Sue was absolutely amazing throughout our claim. She kept us up-to-date every week through emails and her professionalism, determination and expertise in this field was exceptional.”
Sue added, “I am delighted to have assisted Mark and Lianne. Falling ill on holiday can be incredibly distressing for all involved and holidaymakers are often uncertain where to turn for help.
“At Your Holiday Claims our helpline remains open to anyone who have fallen sick on holiday abroad. Our specialist staff are on-hand to offer you expert legal advice and support.”
Can you make a claim?
Provided that your stay was within the last three years and was booked as a package, the legal experts at Your Holiday Claims could help you make a no win no fee claim for sickness on holiday.
To date, we have secured over £1 million in total successful settlements for British holidaymakers struck by sickness in Egypt.
Call 0330 100 2851 now and see what your claim is worth.
Or, simply complete the online contact form and one of our Egypt holiday sickness claims specialists will be in touch within 24 hours.