£3,800 compensation pay out for dream Dominican Republic family honeymoon ruined by illness

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£3,800 compensation pay out for dream Dominican Republic family honeymoon ruined by illness

A Portsmouth family have successfully received £3,800 in compensation following a ruined family honeymoon at Grand Bahia Principe Punta Cana.

Newlywed Kelli Bickerton contacted Your Holiday Claims for specialist legal advice after both she and her 4-year-old son, Henry, were struck by sickness at the five-star Dominican Republic resort.

All six members of the Bickerton family travelled to the Thomson promoted resort in December 2015, eager to celebrate and make the most of the precious time together as a family.

Unfortunately, their plans came crashing down as mother Kelli fell ill on the second day of their 8-night stay with nausea, abdominal pain and diarrhoea.

Things soon went from bad to worse for the Portsmouth family as the following day, 4-year-old Henry was struck by diarrhoea.

Speaking to the legal experts at Your Holiday Claims, Kelli is certain that poor hygiene standards at the Grand Bahia Principe Punta Cana were responsible for their illness. She labels the restaurant “dirty” and claims that uncovered food would often be recycled from one meal to the next and served at cold or lukewarm temperatures.

Kelli also remarks that cutlery and plates were frequently chipped and dirty. Similarly, she remains disappointed that their hotel room was not cleaned properly throughout their stay.

Despite reporting her concerns to hotel staff, Kelli claims that she received little assistance, adding that the Thomson rep went home on annual leave during their stay.

At the close of their ruined holiday, the Bickertons returned home deflated by their experiences at the Grand Bahia Principe Punta Cana. Remarkably, Kelli was to continue to suffer from repeat bouts of nausea and diarrhoea for a number of weeks, only returning to her pre-holiday state of health in January 2016.

£3,800 triumph over the tour operator

Experienced solicitor, Tracy Stansfield of Your Holiday Claims, was Kellis first choice for legal representation.

Acting on a no win no fee basis, Tracy negotiated a total settlement of £3,800 for the stricken mother and son with tour operator, Thomson.

Commenting on the case, Tracy said: “I am so pleased that I was able to help the Bickerton family following a dreadful experience at Grand Bahia Principe Punta Cana.

“Unfortunately, the Grand Bahia Principe Punta Cana remains something of a regular in our news articles and we continue to hear holiday horror stories from this resort.

“I would strongly encourage anyone affected by symptoms such as sickness and diarrhoea at this resort within the last three years to come forward and contact Your Holiday Claims to see if you too could be entitled to compensation.”

Dont delay, start your claim today

The specialist solicitors at Your Holiday Claims have over 50 years experience in successfully settling holiday illness claims and have developed an unrivalled claim success rate to ensure that you receive the best possible legal representation.

For more information on how we could help you recover thousands in a no win no fee claim without the hassle, call 0330 100 2851 now and speak to a Dominican Republic claims specialist.

Or, simply complete the quick online contact form and an experienced holiday illness lawyer will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£3,800 compensation pay out for dream Dominican Republic family honeymoon ruined by illness
Jennifer Hodges