£3,600 settlement success for holidaymaker who contracted gastroenteritis in Egypt
01 Jun 2017 - Written by Jennifer Hodges
A St Helen’s holidaymaker has successfully received over £3,000 in a no win no fee claim for food poisoning in Egypt thanks to the expert team at YourHolidayClaims.
Hotel name: Grand Hotel, Sharm el Sheikh
Date of travel: August 2014
Nature of illness: Gastroenteritis
Compensation awarded: £3,600
Tell me more about sickness at The Grand Hotel
YourHolidayClaims client, Keisha Green (21) and her partner (26) travelled to the five-star Grand Hotel in late August 2014 to celebrate their three-year anniversary.
Unfortunately, it soon became apparent to the young couple that all was not well at the clifftop resort.
Just days into what should have been a relaxing and romantic stay, Keisha’s partner was struck by the crippling symptoms of gastric illness and was placed onto an IV drip.
Things soon went from bad to worse for the holidaying couple as on the penultimate day of their ruined stay, Keisha too began to experience the classic signs of gastric illness accompanied by fever and a skin rash.
Despite seeking medical treatment in resort, Keisha remained unwell on her return home and claims to have endured a particularly unpleasant return flight.
“On the day of departure, my stomach had bloated that severely that my clothes did not fit,” she explains, “I was struggling to walk around the airport.”
Speaking to the experienced solicitors at YourHolidayClaims, Keisha is in no doubt that their illness was the result of poor hygiene standards at The Grand Hotel. She claims that several of her fellow hotel guest were also suffering from the acute symptoms of gastric illness and further reveals to have witnessed a number of alarming hygiene failings including:
- Food appeared to be served undercooked
- Hot food would often be cold or lukewarm
- Desserts were not adequately chilled
- Debris was visible in the pool
- Flies and birds were observed in and around food areas
- Cutlery and crockery was chipped and dirty
Upon her return to the UK and still suffering from ongoing symptoms, Keisha immediately contacted tour operator Red Sea Holidays to inform them of her complaints only to receive no response.
Undeterred, the St Helens holidaymaker approached industry leaders YourHolidayClaims for specialist legal advice and resolved to pursue a claim for food poisoning abroad.
How the holiday illness lawyers at YourHolidayClaims won this case
Acting on a no win no fee basis, expert travel law solicitor Sue Robinson successfully negotiated a £3,600 compensation pay out for Keisha after issuing court proceedings against tour operator, Red Sea Holidays.
Sue was also able to negotiate a settlement of £3,000 for Keisha’s partner, equating to a combined compensation total of £6,600.
Commenting on the case, Sue said: “It was my pleasure to help. No holidaymaker should accept illness as part of their package deal.
“Egypt is, and continues to be a holiday illness hotspot. Here, at YourHolidayClaims, we are committed to helping British holidaymakers claim the compensation they rightfully deserve and would encourage anyone else who has been affected by illness on a package holiday within the last three years to come forward and seek legal advice.
“Our friendly and highly knowledgeable claims experts are only a phone call away on 0330 100 2851.”
YHC client praises service
Keisha commented: “Thank you Sue!”
How our industry leading solicitors can help you
With over 50 years’ experience in travel law and an unrivalled claim success rate, YourHolidayClaims have the skills and background knowledge to help you receive the maximum compensation following illness on your package holiday.
To discuss your case with Sue or any one of our expert advisers, call 0330 100 285.
Or, if you don’t have time to talk right now, you may want to start your claim online.
Our holiday claims solicitors have over 50 years’ experience within travel law.
We have an unrivalled success rate in settling holiday illness claims.
We help holidaymakers who have fallen ill on holiday around the world.