£3,600 settlement success for holidaymaker who contracted gastroenteritis in Egypt

the grand hotel sharm el sheikh

A St Helen’s holidaymaker has successfully received over £3,000 in a no win no fee claim for food poisoning in Egypt thanks to the expert team at YourHolidayClaims.

Hotel name: Grand Hotel, Sharm el Sheikh

Date of travel: August 2014

Nature of illness: Gastroenteritis

Compensation awarded: £3,600

Tell me more about sickness at The Grand Hotel

YourHolidayClaims client, Keisha Green (21) and her partner (26) travelled to the five-star Grand Hotel in late August 2014 to celebrate their three-year anniversary.

Unfortunately, it soon became apparent to the young couple that all was not well at the clifftop resort.

Just days into what should have been a relaxing and romantic stay, Keisha’s partner was struck by the crippling symptoms of gastric illness and was placed onto an IV drip.

Things soon went from bad to worse for the holidaying couple as on the penultimate day of their ruined stay, Keisha too began to experience the classic signs of gastric illness accompanied by fever and a skin rash.

Despite seeking medical treatment in resort, Keisha remained unwell on her return home and claims to have endured a particularly unpleasant return flight.

“On the day of departure, my stomach had bloated that severely that my clothes did not fit,” she explains, “I was struggling to walk around the airport.”

Speaking to the experienced solicitors at YourHolidayClaims, Keisha is in no doubt that their illness was the result of poor hygiene standards at The Grand Hotel. She claims that several of her fellow hotel guest were also suffering from the acute symptoms of gastric illness and further reveals to have witnessed a number of alarming hygiene failings including:

  • Food appeared to be served undercooked
  • Hot food would often be cold or lukewarm
  • Desserts were not adequately chilled
  • Debris was visible in the pool
  • Flies and birds were observed in and around food areas
  • Cutlery and crockery was chipped and dirty

Upon her return to the UK and still suffering from ongoing symptoms, Keisha immediately contacted tour operator Red Sea Holidays to inform them of her complaints only to receive no response.

Undeterred, the St Helens holidaymaker approached industry leaders YourHolidayClaims for specialist legal advice and resolved to pursue a claim for food poisoning abroad.

How the holiday illness lawyers at YourHolidayClaims won this case

Acting on a no win no fee basis, expert travel law solicitor Sue Robinson successfully negotiated a £3,600 compensation pay out for Keisha after issuing court proceedings against tour operator, Red Sea Holidays.

Sue was also able to negotiate a settlement of £3,000 for Keisha’s partner, equating to a combined compensation total of £6,600.

Commenting on the case, Sue said: “It was my pleasure to help. No holidaymaker should accept illness as part of their package deal.

“Egypt is, and continues to be a holiday illness hotspot. Here, at YourHolidayClaims, we are committed to helping British holidaymakers claim the compensation they rightfully deserve and would encourage anyone else who has been affected by illness on a package holiday within the last three years to come forward and seek legal advice.

“Our friendly and highly knowledgeable claims experts are only a phone call away on 0330 100 2851.”

YHC client praises service

Keisha commented: “Thank you Sue!”

How our industry leading solicitors can help you

With over 50 years’ experience in travel law and an unrivalled claim success rate, YourHolidayClaims have the skills and background knowledge to help you receive the maximum compensation following illness on your package holiday.

To discuss your case with Sue or any one of our expert advisers, call 0330 100 2851.

Or, if you don’t have time to talk right now, you may want to start your claim online.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£3,600 settlement success for holidaymaker who contracted gastroenteritis in Egypt
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