£3,500 compensation after gastric illness at the MinaMark Resort in Hurghada, Egypt

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£3,500 compensation after gastric illness at the MinaMark Resort in Hurghada, Egypt

At Your Holiday Claims we have recently helped a British holidaymaker who contracted a gastric illness at the Thomas Cook promoted MinaMark Resort obtain £3,500 in compensation.

Kathleen Smith, 72 from Rawtenstall in Lancashire, stayed at the MinaMark Resort in Hurghada, Egypt. She had booked the family holiday with her daughter, granddaughter, and great granddaughter.

However, what they had planned to be a luxury Egyptian getaway was soon ruined as Kathleen Smith fell ill with severe abdominal cramps, diarrhoea, and drowsiness.

Mrs Smiths symptoms continued for 12 days, resulting in her contacting her local GP on her return home. The doctor confirmed that she had contracted acute gastroenteritis during her stay at the MinaMark Resort for which she was prescribed medication.

Mrs Smith informed us that much of the food served at the hotel was left uncovered so that flies were free to land on it.

She contacted Your Holiday Claims to pursue a claim for gastroenteritis on holiday against her tour operator, Thomas Cook.

YourHolidayClaims help Lancashire grandmother receive £3,500 in compensation

Mrs Smith said of the illness: “It really was a horrible experience. The illness ruined our holiday, falling so ill during a holiday is not something you expect to happen.”

“Id like to thank Anne for the support she offered me in helping to settle the claim.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “We are delighted to see Kathleen Smith obtain compensation for the very nasty illness she contracted.”

“Suffering gastroenteritis can very easily ruin a holiday and the symptoms are not pleasant at all. Holidaymakers often require medical treatment either whilst on holiday or on their return home. This can cause a great deal of distress, especially when visiting hospitals where English is not spoken.”

“One frequent cause of gastroenteritis is eating food which has been undercooked or that has been contaminated with bacteria. It is vital that all hotels have and maintain high standards of food hygiene. Any lapses can cause an outbreak of illness amongst guests.”

Have you suffered gastroenteritis at Thomas Cook hotel?

If your package holiday has been ruined by an illness which lasted for more than 7 days, you could be entitled to make a claim for compensation. Here at YourHolidayClaims, our specialist solicitors have unrivalled experience helping people receive the compensation they deserve in no win no fee holiday claims against tour operators including Thomas Cook.

If you’d like to talk directly to one of our holiday claims experts about how we can help you, call us now on 0330 100 2851.

Or, if you’d prefer to arrange a call back with a member of our team, you can complete our online holiday illness enquiry form.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£3,500 compensation after gastric illness at the MinaMark Resort in Hurghada, Egypt
Shaun Starr