At Your Holiday Claims we have recently helped a British holidaymaker who contracted a gastric illness at the Thomas Cook promoted MinaMark Resort obtain £3,500 in compensation.
Kathleen Smith, 72 from Rawtenstall in Lancashire, stayed at the MinaMark Resort in Hurghada, Egypt. She had booked the family holiday with her daughter, granddaughter, and great granddaughter.
However, what they had planned to be a luxury Egyptian getaway was soon ruined as Kathleen Smith fell ill with severe abdominal cramps, diarrhoea, and drowsiness.
Mrs Smith’s symptoms continued for 12 days, resulting in her contacting her local GP on her return home. The doctor confirmed that she had contracted acute gastroenteritis during her stay at the MinaMark Resort for which she was prescribed medication.
Mrs Smith informed us that much of the food served at the hotel was left uncovered so that flies were free to land on it.
She contacted Your Holiday Claims to pursue a claim for gastroenteritis on holiday against her tour operator, Thomas Cook.
YourHolidayClaims help Lancashire grandmother receive £3,500 in compensation
Mrs Smith said of the illness: “It really was a horrible experience. The illness ruined our holiday, falling so ill during a holiday is not something you expect to happen.”
“I’d like to thank Anne for the support she offered me in helping to settle the claim.”
Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “We are delighted to see Kathleen Smith obtain compensation for the very nasty illness she contracted.”
“Suffering gastroenteritis can very easily ruin a holiday and the symptoms are not pleasant at all. Holidaymakers often require medical treatment either whilst on holiday or on their return home. This can cause a great deal of distress, especially when visiting hospitals where English is not spoken.”
“One frequent cause of gastroenteritis is eating food which has been undercooked or that has been contaminated with bacteria. It is vital that all hotels have and maintain high standards of food hygiene. Any lapses can cause an outbreak of illness amongst guests.”
Have you suffered gastroenteritis at Thomas Cook hotel?
If your package holiday has been ruined by an illness which lasted for more than 7 days, you could be entitled to make a claim for compensation. Here at YourHolidayClaims, our specialist solicitors have unrivalled experience helping people receive the compensation they deserve in no win no fee holiday claims against tour operators including Thomas Cook.
If you’d like to talk directly to one of our holiday claims experts about how we can help you, call us now on 0330 100 2851.
Or, if you’d prefer to arrange a call back with a member of our team, you can complete our online holiday illness enquiry form.