Here at Your Holiday Claims we have recently helped a family obtain over £3,000 after their holiday was ruined by illness at the Flamingo Beach Resort
Sue Hilton had travelled to the Flamingo Beach Resort with her mother and two children in February 2014 to enjoy a relaxing family holiday.
First Choice holiday leaves family sick at Flamingo Beach Resort
Soon after arriving at the First Choice Flamingo Beach Resort, conditions at the hotel turned the holiday into a disaster. Food was reported to be served lukewarm, undercooked and often left uncovered in restaurants.
Flies were seen around the food, landing on fruits and cheeses. Miss Hilton also reported seeing cockroaches near eating areas and birds flying around indoor restaurants.
Four days into the holiday, Sue Hilton’s 13 year old daughter began experiencing symptoms of severe stomach cramps, vomiting and diarrhoea. It was only a few days later that Sue Hilton began experiencing similar symptoms as the family returned home.
Miss Hilton informed us that she had spoken to a number of guests who were affected by illness at the Flamingo Beach Resort.
Despite complaining to representatives around the hotel, it appeared that little was being done to rectify the problems at the hotel.
On the family’s return to the UK, Miss Hilton contacted her tour operator, First Choice, in order to register a complaint against the hotel. After receiving a number of derisory offers, including the offer of vouchers towards another holiday, Miss Hilton contacted Your Holiday Claims.
Comments from our Head of Travel Law
Our Head of Travel Law, Anne Thomson, was able to help Sue Hilton and her daughter obtain £3,200 in compensation.
Sue Hilton said of the holiday: “We were really looking forward to a relaxing family holiday but that was ruined by the conditions within the hotel.
“The food at the hotel was truly terrible and was never served at the right temperatures.
“I’d like to thank Anne and all the team for their help and we are really pleased to have the claim settled.”
Anne Thomson commented on the case: “We are delighted to have helped Miss Hilton and her family obtain compensation.
“The team at YourHolidayClaims regularly speak to people who like Miss Hilton, have been let down by the response of tour operators including First Choice after falling ill on holiday. That is why we would always recommend that anyone who has suffered an illness lasting more than 7 days should seek expert legal advice to receive the maximum compensation they deserve.”
Was your holiday ruined illness at the Flamingo Beach Resort?
If your holiday to the Flamingo Beach Resort was ruined by illness, our holiday claims experts are here to help you.
To speak directly to a holiday claims expert, call us on 0330 100 2851.
Or if you’d prefer a call back with one of our experts, you can start your holiday claim online.