£3,000 payout for “once in a lifetime” holiday ruined by illness outbreak in Mexico

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£3,000 payout for “once in a lifetime” holiday ruined by illness outbreak in Mexico

The legal experts at Your Holiday Claims have helped a Leeds holidaymaker successfully receive £3,000 in damages after an alleged outbreak of gastric illness plunged her “once in a lifetime” Mexican getaway into a holiday from hell.

After saving hard for a year, Ellen Wilson jetted off to the Riviera Maya in early June 2015 with high hopes for a relaxing and memorable stay at the five-star Azul Sensatori Resort (also known as Sensatori Resort Mexico).

Little did Ellen know that her stay was to indeed prove memorable, but for very different reasons than she first imagined.

Just two days into her 14-night holiday, Ellen was struck by severe stomach cramps followed by diarrhoea.

Despite self-medicating, the Leeds holidaymaker remained severely unwell throughout her stay and was unable enjoy the hotel’s five-star trappings that she had saved so hard for.

It soon became apparent to Ellen that she was far from alone in her suffering as conversations with fellow hotel guests revealed that others were battling “sickness and diarrhoea.”

Speaking to the specialist solicitors at Your Holiday Claims, Ellen is certain that poor hygiene standards at the Azul Sensatori hotel were to blame for the outbreak of illness. She remains angry that food was consistently recycled and served uncovered at dangerous lukewarm temperatures, inviting flies.

In a particularly alarming comment, Ellen claims that “flood water from a tropical storm leaked down the restaurant roof and onto the food.”

Ellen is also highly critical of Thomson’s response to her plight and reports that even though the tour representative and restaurant staff were aware of her condition, her illness was simply “overlooked.”

At the close of her ruined holiday, the stricken guest returned home exhausted and still suffering from repeat illness symptoms. Astoundingly, Ellen was to remain unwell for a further month, totalling her illness ordeal up to 6 weeks of misery.

“This was the first and last time I will go on an all-inclusive holiday,” she states, labelling her ruined holiday “a total waste of money.”

£3,000 settlement success

Ellen turned her anger into action and pursued a successful claim for holiday illness in Mexico with industry leaders Your Holiday Claims.

Acting on a no win no fee basis, experienced solicitor Sue Robinson, negotiated a settlement of £3,000 with tour operator, Thomson.

Commenting on the case, Sue said: “I am delighted with this outcome for Miss Wilson. Illness and poor hygiene are simply inexcusable within a package holiday and tour operators must be held to account for any failings.

“At Your Holiday Claims, we continue to be contacted by British families who have been affected by outbreaks of illness at this resort and would encourage those who have also suffered to speak with us to receive specialist, legal advice.”

Act now and claim the compensation you deserve with Your Holiday Claims

If illness struck during your package holiday within the last three years, act now and claim the compensation you deserve in a hassle free, no win no fee claim with Your Holiday Claims.

Our industry leading solicitors have over 50 years’ experience in travel law and have developed an unrivalled claim success rate to provide you with the very best legal representation.

Choose the best, choose Your Holiday Claims by calling 0330 100 2851 now.

Or, if you would prefer a call back, simply complete the quick online contact form and a dedicated holiday illness lawyer will be in touch within 24 hours.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£3,000 payout for “once in a lifetime” holiday ruined by illness outbreak in Mexico
Jennifer Hodges