Mrs Julie Roberts from Walsall has been awarded £2,685 after contracting salmonella at Dessole Riviera Resort in Port El Kantaoui, Tunisia.
What one family had hoped to be a ‘complete-relaxation’ getaway, turned into a complete nightmare.
Mrs Roberts had booked the all-inclusive holiday through Thomas Cook for her mother and sister.
Mrs Roberts and her family decided it would be safer, being an all-female party, to stay on site at their hotel, refraining from visiting the local bars and restaurants. At the hotel they were supplied with bottled water as opposed to tap-water and felt no cause for concern.
On the last day of the holiday, Mrs Roberts was struck down with symptoms including violent stomach cramps, unusual bowel movements and severe diarrhoea.
Holiday ruined by salmonella at Thomas Cook hotel in Tunisia
Mrs Roberts chose not to report her illness to anyone at the resort, “I was worried they wouldn’t let me travel” she said. “There was no rep available and I was desperate to get home, feeling so unwell.”
It wasn’t until Mrs Roberts returned home that she sought medical attention from her GP. It was then confirmed she had contracted salmonella on holiday at the Dessole Riviera Resort.
The average incubation period (ie the time from when the contaminated food is ingested to when the first symptoms occur) is 12 – 72 hours. High risk foods are raw or lightly cooked eggs and undercooked poultry, especially chicken.
Mrs Roberts states that she generally consumed ‘egg, tomato and cheese on toast for breakfast, chicken with salad or pasta at lunch-time and meat, vegetables and potato for dinner.’
One user on TripAdvisor claims to have “had better hospital meals as food was very bland and repetitive.”
After contacting the specialist holiday illness solicitors at YourHolidayClaims, Mrs Roberts was able to receive £2,685 in compensation from her tour operator Thomas Cook.
Comments on the successful case from our Head of Travel Law
Anne Thomson, Head of Travel Law at Your Holiday Claims, said “We were saddened to hear that what was planned as a relaxing time to grieve for a loved one was spoilt by Mrs Robert’s illness.”
“Salmonella infections can be very serious and in some cases complications can arise. Hospital treatment may be required due to dehydration.”
“We hope that Thomas Cook and the hotel management carried out investigations into food handling and hygiene practices in order to ensure that that there no further cases of illness arise.”
Was your holiday ruined by salmonella at Dessole Riviera Resort?
If you or your loved ones have been affected by salmonella at Dessole Riviera Resort in Tunisia, you may be able to make a successful no win no fee claim for compensation.
To discover how much your claim may be worth, call our experts on 0330 100 2851
Or, if you’d prefer to arrange a call back with one of our dedicated solicitors, you can start your holiday claim online.