£2,685 awarded after contracting salmonella at Dessole Riviera Resort

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£2,685 awarded after contracting salmonella at Dessole Riviera Resort

Mrs Julie Roberts from Walsall has been awarded £2,685 after contracting salmonella at Dessole Riviera Resort in Port El Kantaoui, Tunisia.

What one family had hoped to be a ‘complete-relaxation’ getaway, turned into a complete nightmare.

Mrs Roberts had booked the all-inclusive holiday through Thomas Cook for her mother and sister.

Mrs Roberts and her family decided it would be safer, being an all-female party, to stay on site at their hotel, refraining from visiting the local bars and restaurants.  At the hotel they were supplied with bottled water as opposed to tap-water and felt no cause for concern.

On the last day of the holiday, Mrs Roberts was struck down with symptoms including violent stomach cramps, unusual bowel movements and severe diarrhoea.

Holiday ruined by salmonella at Thomas Cook hotel in Tunisia

Mrs Roberts chose not to report her illness to anyone at the resort, “I was worried they wouldn’t let me travel” she said. “There was no rep available and I was desperate to get home, feeling so unwell.”

It wasn’t until Mrs Roberts returned home that she sought medical attention from her GP. It was then confirmed she had contracted salmonella on holiday at the Dessole Riviera Resort.

The average incubation period (ie the time from when the contaminated food is ingested to when the first symptoms occur) is 12 – 72 hours. High risk foods are raw or lightly cooked eggs and undercooked poultry, especially chicken.

Mrs Roberts states that she generally consumed ‘egg, tomato and cheese on toast for breakfast, chicken with salad or pasta at lunch-time and meat, vegetables and potato for dinner.’

One user on TripAdvisor claims to have “had better hospital meals as food was very bland and repetitive.”

After contacting the specialist holiday illness solicitors at YourHolidayClaims, Mrs Roberts was able to receive £2,685 in compensation from her tour operator Thomas Cook.

Comments on the successful case from our Head of Travel Law

Anne Thomson, Head of Travel Law at Your Holiday Claims, said “We were saddened to hear that what was planned as a relaxing time to grieve for a loved one was spoilt by Mrs Robert’s illness.”

“Salmonella infections can be very serious and in some cases complications can arise. Hospital treatment may be required due to dehydration.”

“We hope that Thomas Cook and the hotel management carried out investigations into food handling and hygiene practices in order to ensure that that there no further cases of illness arise.”

Was your holiday ruined by salmonella at Dessole Riviera Resort?

If you or your loved ones have been affected by salmonella at Dessole Riviera Resort in Tunisia, you may be able to make a successful no win no fee claim for compensation.

To discover how much your claim may be worth, call our experts on 0330 100 2851

Or, if you’d prefer to arrange a call back with one of our dedicated solicitors, you can start your holiday claim online.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£2,685 awarded after contracting salmonella at Dessole Riviera Resort
Shaun Starr