Honeymoon hell for British holidaymaker ends with successful claim

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Honeymoon hell for British holidaymaker ends with successful claim

Hotel name: Siva Sharm Resort and Spa
Date of travel: August 2014
Nature of illness: Gastric illness
Compensation awarded: £2,545

Legal experts at Your Holiday Claims have helped a woman from Tameside receive £2,545 in compensation after her honeymoon was devastated by illness during her stay in the Siva Sharm Resort at the Sharm el Sheikh Hotel, Egypt.

What happened at the Siva Sharm Resort and Spa?

In August 2014, Caroline and Aaron Campbell celebrated the start of their married life by jetting off to the 5 star Siva Sharm Resort and Spa for a 7-night break.

However their joy was short-lived, as on only the second day of their honeymoon Caroline began to experience excruciating stomach cramps, followed by nausea and diarrhoea.

Unfortunately, Caroline continued to suffer from these unpleasant illness symptoms for the remainder of their honeymoon. This subsequently gave the couple zero chance of enjoying their first holiday as a married couple, a moment that is supposed to be one of the most treasured and enjoyable of their lives.

Additionally, Caroline’s situation was made all the more precarious as she was enduring all these distressing illness symptoms while she was in the early stages of her pregnancy.

When Caroline returned home, she was still suffering from the excruciating symptoms that she was during her time in Egypt. The decision was made to contact her GP, who revealed that an infection was present.

To further add to Caroline’s anguish, her infection had knock on effects as she was unable to take certain medications because of her pregnancy. This resulted in Caroline continuing to suffer until September, which forced her to take time off from her job as a teacher.

After speaking to the experts here at Your Holiday Claims, Caroline is adamant that poor hygiene practices carried out by the hotel are to blame for ruining her and Aarons honeymoon.

Her list of concerns are as follows:

  • Food served cold and lukewarm
  • Food repeatedly used from one meal to the next
  • Table linen often dirty
  • Cutlery usually unclean

Explaining her concerns, Caroline said, “On more than one occasion we would ask for clean cutlery and the table linen was often dirty”.

She continued, “I tried the fish once but couldn’t eat it as it just didn’t seem to have the right texture to it”.

In a particularly alarming comment, Caroline claims that several other guests at the Siva Sharm Resort during her stay were also suffering from similar illness symptoms.

Furthermore, while speaking to us Caroline revealed the extent of misery that the illness caused her during her holiday.

“It was by far the worst holiday I have ever had”, comments Caroline.

“I cried, on more than one occasion whilst we were away because I just wanted to go home. I completely regret booking the holiday…I feel like we paid out all that money on something that was supposed to be our chance to make memories to last a lifetime but the majority of memories I came back with are bad ones”.

How Your Holiday Claims helped

Following her ruined honeymoon Caroline decided to take legal action, and appointed Anne Thomson, head of travel law here at Your Holiday Claims.

With Anne supporting the case on a no win no fee basis, the newlywed’s received a £2,545 pay out in compensation for the strain they endured during their honeymoon.

Commenting on the case, Anne said: “I am delighted to have helped Caroline. Honeymoons should be a special occasion for newlyweds to embrace married life away from the stresses of everyday life, not a time for sickness and worry.

“Falling ill on holiday can be distressing and falling ill on honeymoon can be particularly distressing.”

Anne finished by adding, “At Your Holiday Claims we can help you obtain the compensation you deserve not only for the illness you suffered, but also for the loss of your enjoyment and any medical expenses incurred as a result of your illness. We can also pursue damages for special occasions such as honeymoons”.

A final word from our client

“I am extremely grateful to all at Your Holiday Claims. It feels fantastic to achieve a positive result after such a disastrous experience”.

Could you make a claim?

If you have suffered from illness on a package holiday within the last 3 years, industry leaders Your Holiday Claims could help you win back thousands of pounds in compensation, all on a no win no fee basis.

With a number of expert solicitors who together have over 50 years’ experience, by choosing Your Holiday Claims you are guaranteed to be in good hands.

You can talk directly to one of our holiday claims experts by calling 0330 100 2851.

Or, if you’d prefer to arrange a call back with a member of our team, you can make your holiday claim online.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Honeymoon hell for British holidaymaker ends with successful claim
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