£2,380 compensation after sickness at Hotel Playa Pesquero in Cuba

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£2,380 compensation after sickness at Hotel Playa Pesquero in Cuba

A Your Holiday Claims client has recently obtained £2,380 in compensation after their holiday in Cuba was ruined by sickness.

Mr Regan had travelled to the Hotel Playa Pesquero in Holguin with his wife and three other couples in March 2014, returning in early April. They had planned to spend the majority of their stay in Holguin, with a short stay in Havana.

After an enjoyable four days in Havana Mr Regan and the holiday group returned to the Hotel Playa Pesquero for what was supposed to be nine days of an unforgettable holiday. Yet within a few days, Mr Regan began experiencing symptoms of diarrhoea and vomiting.

Thomas Cook holiday ruined by sickness at the Hotel Playa Pesquero

Due to the severity and persistence of the illness, Mr Regan was forced to visit a local pharmacy in order to obtain medication.  While visiting the pharmacy and through conversations with numerous other holidaymakers it soon became obvious that his illness was not an isolated case.

Just one week after Mr Regans return to the UK, national newspapers were reporting on outbreaks of sickness at the hotel which had resulted in holidaymakers being admitted to hospital.

Mr Regan informed us that much of the food at the hotel was served lukewarm and appeared to be reheated and re-served.

On his return to the UK Mr Regan contacted his tour operator Thomas Cook. Following a very slow and inadequate response, Mr Regan then contacted Your Holiday Claims for help in pursuing a claim for compensation.

Our Head of Travel Law, Anne Thomson, was able to help Mr Regan obtain £2,380 in compensation from the tour operator Thomas Cook.

Mr Regan said: “I would like to thank Anne and her team for all their help in settling the claim quickly.”

Anne Thomson commented on the case: “It is always worrying to hear of a holidaymaker contracting an illness such as this.

“At the time of Mr Regans holiday, there were a number of reports of guests falling sick on holiday at the Hotel Playa Pesquero.

“It is vital that all hotels maintain high standards of food and hygiene in order to ensure that such outbreaks of sickness do not occur.

“We are delighted to have helped Mr Regan obtain the compensation he deserves for the very nasty illness he contracted.”

Find out how our experienced solicitors can help you receive the compensation you deserve

Here at YourHolidayClaims, we speak to many holidaymakers like Mr Regan who have disappointed by the response from their tour operator after falling ill on holiday. Tour operators including Thomas Cook, Thomson and First Choice will often only offer a small amount of compensation or even just vouchers after a holiday has been ruined by illness. This can leave people severely undercompensated for the illness they have suffered.

By contacting a specialist team of travel law solicitors, you can receive representation from an experienced holiday claims expert who will fight your corner to help you receive the best possible outcome for your claim. You can even bring your claim on a no win no fee basis, meaning that no matter what the outcome of the claim, you can have peace of mind knowing you will never be left out of pocket.

If you’d like to talk to one of our experts today, call us now on 0330 100 2851

Or, you can arrange a call back from a dedicated solicitor by completing our holiday claim contact form.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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£2,380 compensation after sickness at Hotel Playa Pesquero in Cuba
Shaun Starr