An 80 year old holidaymaker from Norwich has received £10,500 in compensation after severe illness left him hospitalised on holiday in Turkey and forced to fly home under doctor supervision.
Dennis Mills, a grandfather of two from Norwich, looked forward to a relaxing break away with his family of five at Thomas Cook’s L’Etoile Resort, in the popular holiday haven of Icmeler, Turkey.
Mr Mills and his family headed out for their two week all-inclusive break on 7th September 2014 but unfortunately for the Norwich family only half of the party were to return together a fortnight later.
Shortly after the family’s arrival, Mr Mills became increasingly unwell with stomach cramps and symptoms of food poisoning and within days was admitted into the care of a local resort hospital.
Upon the family’s planned departure, Mr Mills was still too unwell to fly home and remained in hospital care with his concerned wife and daughter whilst the rest of the family returned to the UK.
Mr Mills was at last discharged on 24th September 2014, following 10 days in hospital, and arrangements made for him (and his family) to fly home under the supervision of a doctor.
At home in Norwich Mr Mills’ recovery has remained slow. Investigations from UK doctors predict that Mr Mills’ unpleasant gastric symptoms may continue until October 2016 before finally easing.
Speaking of his stay at L’Etiole Resort, Mr Mills recalled concerning standards of hygiene, including “birds and insects” swarming the bar area and old food ‘recycled’ from one mealtime to the next.
Sue Robinson, specialist solicitor at Your Holiday Claims, commented:
“I am extremely pleased to have helped Mr Mills to pursue a claim for compensation following the unacceptable experience and ongoing ill heath caused by his stay at L’Etoile Resort in Turkey.
“Holiday illness is commonly attested to poor hygiene and tour operators have a responsibility under the Package Travel Regulations 1992 to ensure that holidaymakers are protected from such harm.
“I would strongly encourage any further holidaymakers affected by illness at L’Etiole Resort to seek legal advice, as providing their holiday was within the last three years, they may be able to claim.”
With the help of Your Holiday Claims, Mr Mills has obtained a settlement of £10,500 in holiday illness compensation from tour operator Thomas Cook.
Mr Mills commented: “I have been extremely pleased with the service and final settlement recovered by Your Holiday Claims and would like to thank Sue for all her help in the matter.”